Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Patrick

Mobile,AL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Hairstylist

Styles By Jess
Mobile, AL
02.2019 - Current
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Advised clients on how to maintain their haircuts between visits.
  • Organized scheduling of appointments throughout the day.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Scheduled client appointments.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Ordered, displayed and maintained supplies.
  • Updated and maintained customer information records and beauty services provided.
  • Developed new styles and techniques.

Assistant Manager

Burger King
Theodore, AL
09.2014 - 05.2020
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

Foley High School
Foley, AL
05.2006

Skills

  • Appointment Coordination
  • Customer Education
  • Familiar With Relaxers
  • Schedule Management
  • Relationship Building and Management
  • Customer Consultation
  • Cosmetology Principles Knowledge
  • Business Management
  • Sales Expertise
  • Outstanding Customer Service
  • Quick Learner
  • Marketing Understanding
  • Staff Management

Timeline

Hairstylist

Styles By Jess
02.2019 - Current

Assistant Manager

Burger King
09.2014 - 05.2020

High School Diploma -

Foley High School

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Jessica Patrick