Jeffery Forbes
Ocoee,United States
Summary
Innovative Restaurant Manager with nine years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Longhorn Steakhouse
Orlando, FL
10.2022 - Current
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored employee performance and provided feedback for improvement opportunities.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Manager
Red Lobster
Orlando , Florida
08.2019 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Restaurant Team Member
Red Lobster
Orlando, FL
09.2014 - 08.2019
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Associate of Arts - Criminal Justice
Seminole State College of Florida
Sanford, FL06.2018
Skills
- Restaurant operations management
- Customer service best practices
- Organization and prioritization
- Labor and food cost control
- Hiring and training
- Adaptable
- Staff development talent
Certification
- ServSafe
Timeline
Restaurant Manager
Longhorn Steakhouse
10.2022 - Current
Restaurant Manager
Red Lobster
08.2019 - Current
Restaurant Team Member
Red Lobster
09.2014 - 08.2019
Associate of Arts - Criminal Justice
Seminole State College of Florida
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