Jessica Patterson
Broadway,NC
Summary
Terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Totalmed Staffing
05.2022 - Current
- Interacted with team members across departments to research and resolve issues.
- Responded to inquiries and asked appropriate questions to facilitate resolution.
- Exhibited high energy and professionalism when communicating with team members and clients.
- Increased efficiency and team productivity by delivering quick and accurate documentation to BDM's and CRM's.
- Collaborated with sales team members to stay current and accurate with jobs and rates.
- Trained new personnel regarding company operations, policies and services.
- Worked closely with payroll and BDM to ensure quick resolutions for billing audit situations.
- Covered desks of BDMs while they were unavailable
Pharmacy Technician, Administrative Assistant /Pharmacy Technician
Cape Fear Long Term Care Pharmacy LLC
09.2021 - 02.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Pharmacy Operations Manager
Walgreens
01.2019 - 09.2021
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised team of 10 and helped to resolve issues arising during shifts.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Pharmacy Technician
Walgreens
11.2017 - 01.2019
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Store Team Lead
Walgreens
03.2011 - 11.2017
- Submitted orders for new inventory.
- Handled customer complaints and issues politely and professionally.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepared materials for following shift.
- Completed routine store inventories.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Managed efficient cash register operations.
Front End Supervisor
Kmart
05.2008 - 08.2011
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Certified Nursing Assistant - Nursing
Central Carolina Community College
Sanford, NC05.2018
Skills
- Shift Supervisor
- Customer Service
- Key Holder
- Pharmacy Tech
- Prior Authorizations
- Administrative Procedures
- LTC Pharmacy
- Data Entry
- Medical Terminology
- Sales
- Insurance Verification
- Compounding Medications
- Google Docs
- Medical Records
- HIPAA
- Microsoft Word
- Event Planning
- Supervising Experience
- Cash Handling
- Microsoft Outlook
Certification
Certified Nursing Assistant (CNA)
August 2018 to August 2020
Pharmacy Technician Certification
PTCB Certification
Pharmacy Technician License
Pharmacy Technician License
Timeline
Client Support Specialist
Totalmed Staffing
05.2022 - Current
Pharmacy Technician, Administrative Assistant /Pharmacy Technician
Cape Fear Long Term Care Pharmacy LLC
09.2021 - 02.2022
Pharmacy Operations Manager
Walgreens
01.2019 - 09.2021
Lead Pharmacy Technician
Walgreens
11.2017 - 01.2019
Store Team Lead
Walgreens
03.2011 - 11.2017
Front End Supervisor
Kmart
05.2008 - 08.2011
Certified Nursing Assistant - Nursing
Central Carolina Community College
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