Jessica Patton
Paris,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Registration Clerk ER
Henry County Medical Center
11.2023 - Current
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted in processing patient payments via cash, checks and credit cards.
Company Owner
BlueBird Farms
10.2015 - Current
- Trained, coached and mentored staff to support smooth adoption of new breeding, housing, and feeding programs.
- Cultivated and strengthened lasting client relationships
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Purchased regular supplies and special equipment, livestock or tools and maintained the budget and records.
- Monitored animal health and welfare.
- Assessed farm activities to comply with government regulations.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
Customer Service Representative Agent
BlueCross BlueShield Of Tennessee Inc.
10.2022 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Environmental Service Worker
Citizen Memorial Hospital
08.2019 - 03.2020
- Maintained safety practices at all times to protect personnel and laundry loads.
- Kept detailed equipment service records for employee reference.
- Applied chemicals, sanitizers and powders safely and correctly.
- Recorded transactions and kept files about services provided to customers.
- Followed equipment operation and service manuals when necessary.
- Used machine and hand marker to tag articles with proper coding for laundry and dry cleaning.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Folded laundry after washing and drying and transported to staging area.
- Used special treatments, including borax, Fels Naptha and cleaner to remove stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment, including washers and dryers to keep machines in proper working order.
- Followed hospital protocol and OSHA guidelines
Administrative Assistant
N.E.C.A. Electrician Union St.Louis Chapter
01.2017 - 11.2019
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created PowerPoint presentations for business development purposes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Monitored douglas Martin's work calendar and scheduled appointments, meetings and travel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Veterinary Technician
The St.louis Cat Clinic
01.2015 - 11.2018
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Assisted veterinary surgeon in surgeries and procedures
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
- Positioned animals for diagnostic imaging such as x-rays.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Veterinary Assistant
Animal Care Clinic
04.2013 - 12.2015
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Education
Associate of Science - Veterinary Technology
Southwestern Illinois College
Granite City, IL05.2012
High School Diploma -
Granite City High School
Granite City, IL05.2009
GED -
Southwestern Illinois College
Granite City, IL05.2009
Skills
- Bookkeeping
- Employee Training
- Veterinary office administration
- Filing and data archiving
- Accounting
- Customer/Client relations
- Scheduling
- Spreadsheet management
- Credit and collections
- Database Management
- Team Management
Timeline
Registration Clerk ER
Henry County Medical Center
11.2023 - Current
Customer Service Representative Agent
BlueCross BlueShield Of Tennessee Inc.
10.2022 - 04.2023
Environmental Service Worker
Citizen Memorial Hospital
08.2019 - 03.2020
Administrative Assistant
N.E.C.A. Electrician Union St.Louis Chapter
01.2017 - 11.2019
Company Owner
BlueBird Farms
10.2015 - Current
Veterinary Technician
The St.louis Cat Clinic
01.2015 - 11.2018
Veterinary Assistant
Animal Care Clinic
04.2013 - 12.2015
Associate of Science - Veterinary Technology
Southwestern Illinois College
High School Diploma -
Granite City High School
GED -
Southwestern Illinois College
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