Jessica Patton
Texas City
Summary
Organized and dedicated office administrative assistant with proven track record of providing exceptional customer service in a retail environment. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Keyworth's Hardware
05.2016 - 09.2023
- Perform general office duties, including answering telephones, emails, taking messages, and greeting office visitors.
- Answer up to 8 telephone calls per day to field inquiries from account holders, vendors, and various other callers seeking information.
- Daily email correspondence up to 10 emails per a day with vendors, account holders, and business contacts on behalf of the owner.
- Daily tasks including; preparing bank deposits, reconciling bank transactions, creating change orders, and monitoring petty cash.
- Recording expenses and maintaining records.
- Accurately managing tax statements, mailings, journal entries, payments and transfers.
- Managing office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Generating invoices upon receipt of billing information and tracked collection progress.
- Creating and updating physical records and digital files to maintain current, accurate and compliant documentation.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Booked flights, car rentals and hotel accommodations for business travel for store managers and assistant managers.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided clerical support for 12 company employees by copying, faxing and filing documents.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Customer Service Representative
Mr. Appliance Of League City
01.2021 - 10.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of three technician vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Sent out technicians drivers to assist 21 hourly callers based on locations, needs and worker availability.
- Evaluated and adjusted over 3 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Responded to over 80 daily caller requests with information about assistance and timeframes.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
Field Dispatcher
Sprint Sand & Clay
02.2020 - 03.2020
- Coordinates daily transportation activity to ensure service goals are achieved in a designated time frame.
- Call Clients on a Daily basis and assist the sales team to increase sales and develop the market.
- Daily outbound customer service calls to clients assigned to the location.
- Serve as a gate keeper at the locations; ensure that all truck drivers that take material out of or bringing material into our locations have a ticket.
- Coordinate with Operators what type of material is loaded.
- Balance cash transactions to cash log daily.
- Communicate with drivers; verify, confirm and explain all information on each ticket.
- Participates in special projects as assigned.
- Ticket drivers to various locations depending on our clients’ needs.
- Inform to Management and Sales team about service problems and provide recommendations.
Cashier
Keyworths Hardware
09.2009 - 01.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Trained new cashiers on POS system operation with positive and encouraging attitude, focusing on improving customer experience.
- Sought out and absorbed knowledge of products from floor sales associates to deliver an enhanced experience for the customer.
- Worked closely with sales floor associates to handle customer inquiries in person or by phone.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained accurate rental contract files for rental equipment.
- Followed company policies for rental equipment by accurately recording damages, collecting late fees, and reporting theft on rental equipment.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Receptionist
Kibbe Appliance and Air Conditioning
05.2008 - 09.2009
- Scheduled client appointments for team of 6 professional HVAC and Appliance Technicians.
- Balanced technicians availability, customer schedules and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to independently handle calls each day.
- Corresponded with clients through email, telephone or postal mail.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept records in Quickbooks to maintain customer data by entering and updating information.
- Collected payments from customers and updated account balances.
- Entered daily data in computer systems and documented office activities.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Collected, sorted, distributed and sent mail and packages.
Education
High School Diploma -
Hitchcock High School
Hitchcock, TXSkills
- Cash handling
- Administrative support
- Customer service - customer accounts
- Point of sale knowledge
- Payment processing
- Basic Computer Skills
- Clear oral/written communication
- 10-Key proficiency
- [43] WPM typing speed
- Excellent multi-tasking ability
- Organizational skills
- Sorting and labeling
- Creative problem solving
- Good listening skills
Accomplishments
- Went above my duties as office administrator to implement a filing system for customer charge accounts, organizing more than 400 documents current and past line of credit accounts.
- Used microsoft publisher to created an extensive rental equipment guide for prospective customers. The illustration included photos, products specs, and equipment common use suggestions. Alleviating traffic stress and increasing customer satisfaction.
- Implemented customer satisfaction based training for new cashiers. Extending knowledge of product placement in the store, to better assist customers and increase customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
References
Jason Freeze (Former boss at Keyworth's Hardware): 409-621-6270
Personal Information
Title: Office Administrative Assistant
Personal Info
muff1956
Software
Windows Operating System
Timeline
Customer Service Representative
Mr. Appliance Of League City
01.2021 - 10.2021
Field Dispatcher
Sprint Sand & Clay
02.2020 - 03.2020
Office Administrative Assistant
Keyworth's Hardware
05.2016 - 09.2023
Cashier
Keyworths Hardware
09.2009 - 01.2016
Receptionist
Kibbe Appliance and Air Conditioning
05.2008 - 09.2009
High School Diploma -
Hitchcock High School
Similar Profiles
Eric ShirkeyEric Shirkey
OUTSIDE SALES REPRESENTATIVE at Monroe Hardware to Florida HardwareOUTSIDE SALES REPRESENTATIVE at Monroe Hardware to Florida Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
Ricky tarkingtonRicky tarkington
Estimator/Sales at Arkansas Door and Hardware/PC HardwareEstimator/Sales at Arkansas Door and Hardware/PC Hardware
RILEY HARPERRILEY HARPER
Data Capture Specialist at Western MidstreamData Capture Specialist at Western Midstream
Lauren HegmannLauren Hegmann
Digital Life/Annuity Support Specialist at American National Insurance CompanyDigital Life/Annuity Support Specialist at American National Insurance Company