Jessica Paul
SCOTTSVILLE,NY
Summary
Collaborative leader, partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Proven track record of creating a great customer experience and maintaining customer loyalty.
Overview
16
16
years of professional experience
Work History
Office Administrator
Erie Home
06.2022 - 11.2024
- Answered phones for branches in different states, routing calls, delivering messages to staff.
- Coordinated communications, financial processing, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships and teamwork among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties
- Trained and guided new administrators, traveling out of state to train
Barista
Target/Starbucks
03.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created a great customer experience by promoting a welcoming atmosphere, greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Fostered a positive team environment through taking initiative, effective communication, and collaboration with colleagues.
- Cleaned work area including counters, machines, utensils, and seating areas daily.
Event Coordinator/Spa Receptionist
Babymoon Inn/The Cottage at Babymoon Inn
10.2016 - 08.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service/Inside Sales Rep/Administrative Assistant
PRO EM Party & Event Rentals
10.2008 - 06.2012
- Served as primary contact for potential customers
- Prepared and maintained quotes and contracts for potential and existing customers
- Assigned customers to appropriate account executive
- Assisted internal staff and customers in obtaining outside vendor services
- Negotiated rental contracts
- Coordinated with customers and multiple departments to effectively implement and execute events
- Managed customer expectations and communicated those to the event managers and account executive
- Supplied quarterly sales reports
- Managed VP of sales' calendar and phone, transferring to VP when appropriate
- Participated in weekly meetings with CEO on urgent action items & expectations of current and upcoming events
- Took meeting minutes for weekly sales meeting
- Covered reception as needed
Education
High School Diploma -
Tempe Accelerated High School
Tempe05-2005
Skills
- Time management
- Customer engagement
- Training and development
- Verbal communication
- Leadership and supervision
- Schedule and calendar management
- Teamwork and collaboration
- Professional and courteous
- Customer service
- Team development
- Decision-making
- Customer relationship management
Timeline
Office Administrator
Erie Home
06.2022 - 11.2024
Barista
Target/Starbucks
03.2022 - 06.2022
Event Coordinator/Spa Receptionist
Babymoon Inn/The Cottage at Babymoon Inn
10.2016 - 08.2018
Customer Service/Inside Sales Rep/Administrative Assistant
PRO EM Party & Event Rentals
10.2008 - 06.2012
High School Diploma -
Tempe Accelerated High School
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