Jessica Paulina Zepeda
Chula Vista,CA
Summary
Bilingual and client-focused professional with 7+ years of experience in customer service, luxury sales, and financial operations. Skilled in building strong client relationships, upselling products, handling confidential information, and managing high-volume transactions. Known for excellent communication, attention to detail, and a positive, proactive attitude. Seeking to bring strong interpersonal and organizational skills to a Leasing Agent role with Greystar in property management.
Overview
6
6
years of professional experience
Work History
Jewelry Consultant
Kay Jewelers
01.2025 - Current
- Provide exceptional service to customers, educating them on product features and financing options.
- Assist clients with engagement rings, wedding bands, and luxury gift purchases while maintaining a high standard of professionalism and discretion.
- Handle POS transactions, process repairs, manage layaways, and maintain accurate records.
- Build lasting client relationships through follow-ups, custom orders, and a personalized shopping experience.
Universal Banker / Operations Services Supervisor
First Citizens Bank
10.2022 - 06.2023
- Handled day-to-day branch operations including opening/closing procedures and vault management.
- Delivered exceptional service to clients regarding account issues, stop payments, balance holds, and transaction inquiries.
- Maintained accurate records and processed transactions quickly and securely.
- Oversaw vault inventory and coordinated incoming/outgoing cash orders.
Customer Accounts & Services Representative I
Imperial Irrigation District
Imperial , CA
03.2021 - 08.2022
- Processed electric service requests via phone and email with speed and accuracy.
- Managed account updates, payments, and collections for delinquent accounts.
- Protected customer privacy and sensitive account data at all times.
- Handled emergency power outage calls and ensured quick resolution.
- Managed approximately 50+ incoming calls, emails and faxes a day from customers.
Teller
Wells Fargo
02.2019 - 02.2021
- Delivered efficient, friendly service to clients handling deposits, withdrawals, and wire transfers.
- Prevented losses by recognizing signs of fraud and ensuring compliance with banking protocols.
- Accurately managed business night deposits and maintained transaction logs.
- Prioritized customer satisfaction while working in a fast-paced financial environment.
Education
Associates Degree - Sociology, Criminal Justice, Behavioral Science
Imperial Valley College
Skills
- Lease Paperwork & Documentation (Training-Ready)
- Customer Service & Conflict Resolution
- Bilingual: Fluent in English & Spanish
- Sales & Upselling Techniques
- Luxury Client Experience
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM/Banking Systems: SAP, Host Main Frame, MAX, OpenScape
- Phone & In-Person Communication
- Cash Handling & Payment Processing
- Time Management & Team Collaboration
Timeline
Jewelry Consultant
Kay Jewelers
01.2025 - Current
Universal Banker / Operations Services Supervisor
First Citizens Bank
10.2022 - 06.2023
Customer Accounts & Services Representative I
Imperial Irrigation District
03.2021 - 08.2022
Teller
Wells Fargo
02.2019 - 02.2021
Associates Degree - Sociology, Criminal Justice, Behavioral Science
Imperial Valley College
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