Jessica Paulsen
Stoughton,MA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments. Hardworking and passionate job seeker with strong organizational skills eager to secure bartending position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Bartender
Foley's Backstreet Grille
12.2016 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Mick Morgan's Irish Pub And Restaurant
03.2017 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Corfinio
12.2016 - 03.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Bartender Supervisor
Governor's Pub/ Public House
09.2001 - 12.2016
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Spring Valley Country Club
03.2016 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Kept bar presentable and well-stocked to meet customer needs.
Front Desk Sales Receptionist
Desantis Chevrolet
06.1998 - 12.2001
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Organized important client files enabling easy access for sales staff which led to smoother transactions.
- Collaborated closely with sales team members to ensure seamless handoff of qualified leads.
- Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected [Type] payments, processed transactions and updated relevant records.
Education
Bartending
Brockton Professional School of Baretending
Brockton, MA08.2001
Associate of Applied Science - Science/ Nursing
Massasoit Community College
Brockton, MA05.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Responsible Alcohol Service
- Cash Register Operation
- Alcohol awareness
- Professional Appearance
- Honest and Dependable
- Teamwork and Professionalism
Timeline
Bartender
Mick Morgan's Irish Pub And Restaurant
03.2017 - 09.2017
Bartender
Foley's Backstreet Grille
12.2016 - 03.2022
Bartender
Corfinio
12.2016 - 03.2017
Bartender
Spring Valley Country Club
03.2016 - 11.2016
Bartender Supervisor
Governor's Pub/ Public House
09.2001 - 12.2016
Front Desk Sales Receptionist
Desantis Chevrolet
06.1998 - 12.2001
Bartending
Brockton Professional School of Baretending
Associate of Applied Science - Science/ Nursing
Massasoit Community College
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