Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Jessica Payne

Louisa,VA

Summary

Proven track record of enhancing operational efficiency and customer satisfaction at JP Consulting and The Fluvanna SPCA. Expert in QuickBooks payroll processing and adept at managing high-pressure situations. Recognized for exceptional leadership in staff management and strategic problem-solving, significantly improving organizational processes. Demonstrates meticulous attention to detail and a strong, self-motivated team spirit.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Consultant

JP Consulting
Louisa , VA
10.2024 - Current
  • Through hybrid work, I provided training and advice on operational processes, business development initiatives, organizational changes and other areas of improvement and day to day operations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw inventory and supplies to guarantee timely material availability.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently in person, by email, and by phone as needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Shelter Manager

Fluvanna SPCA
Troy, US
03.2018 - 10.2025
  • Planning, developing, and executing all operations and programs of the FSPCA within the framework of policy and authority established, while ensuring the smooth day-to-day shelter operations in accordance with state law and regulations.
  • Handles the collection of monetary resources and maintains their security.
  • Recorded all necessary payment transactions and invoice details.
  • Leads the Operations Team and chairs its weekly meetings.
  • Streamlined hiring, termination, and performance evaluation processes.
  • Data Management.
  • Performed routine inspections to ensure structural integrity.
  • Payroll using Quickbooks.
  • Directed social media strategy for Shelter's accounts.
  • Supervised a team of volunteers while providing direction on daily tasks.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented shelter policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Animal Care Lead

Fluvanna SPCA
Troy, US
07.2015 - 03.2018
  • Providing front line, hands on medical care to all shelter animals
  • Serve as a member of Operations Management Team
  • Respond to staff reports of medical issues, maintain accurate running records and perform routine daily checks
  • Maintain communication over the phone and through email with fosters and adopters
  • Coordinate all animal related needs
  • Supervised staff, task delegation and training
  • Maintained supplies
  • Covered the shift's of the Office Manager and assisted with close-out

Server/Cashier

Shenandoah Crossing Resort
Gordonsville, US
05.2013 - 07.2015
  • Personal interaction with guests in a very fast paced environment
  • Multi-task with a special attention to detail, cleanliness of areas and keeping the facility up to the mark

Education

High school diploma - General Studies

James Madison High School
Norcross, GA

Skills

  • QuickBooks Payroll Processing
  • Human Resources and staff management
  • Composed in High-Pressure Situations
  • Communication and time management
  • Diligent, cleanliness and detail-oriented
  • Self-Motivated and Team-Oriented

Certification

Canine First Aid & CPR, 06/01/16, American Red Cross Certificate of Completion, Kim Barton - Alpha Dog Club, Present

Personal Information

In search of better career aspects that also allows for a work-life balance. Having a little one, I am in need of a hybrid opportunity. 

Timeline

Consultant

JP Consulting
10.2024 - Current

Shelter Manager

Fluvanna SPCA
03.2018 - 10.2025

Animal Care Lead

Fluvanna SPCA
07.2015 - 03.2018

Server/Cashier

Shenandoah Crossing Resort
05.2013 - 07.2015

High school diploma - General Studies

James Madison High School

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Jessica Payne