Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Payne

Gastonia,NC

Summary

Seeking a position that fosters growth, leadership, and career development in management. Detailed-oriented manager that used military teamwork skills to create a track record of effective operations management with a strong interest in applying business management principles in day-to day operations. Adept at staff development, cost control, and process optimization. Emphasis on finding solutions through difficult situations in both high stress and fast paced environments while continuing advancement of knowledge with compassion, enforcing a well-balanced and effective team structure that ensures value in every team member.

Overview

27
27
years of professional experience

Work History

General Manager

PDI Detailing
01.2003 - Current
  • Optimized customer experience
  • Trained and retained staff
  • Directed daily operations across 2 high-volume locations
  • Analyzed service models and improved efficiency
  • Coordinated vendor relationships and ensured contract compliance

Executive Assistant to Chief Nursing Officer and Chief Medical Officer

Frye Regional Medical Center
08.2016 - 07.2024
  • Nursing Staff Coordinator
  • Emergency Room Payroll Coordinator
  • Administrative Assistant to Nurse Managers
  • Facilitated onboarding process for new employees.
  • Managed bed control
  • Created management itineraries for meetings and staff trainings
  • Facilitated support programs for management and staff
  • Maintained accurate payroll of the emergency room staff
  • Managed staff schedules for nursing staff on multiple floors
  • Coordinated both inpatient and outpatient operations
  • Supported management in all administrative work
  • Notarized documents for birth/death certificates and involuntary commitment

88M Motor Transport Operator

United States Army Reserve
01.2003 - 01.2011
  • Provided support to convoy operations by driving trucks loaded with ammunition, fuel, water, and other necessary items.

Pharmacy Technician

Eckard’s Pharmacy
01.1999 - 01.2001
  • Prepared Prescriptions and maintained inventory of the pharmacy
  • Compounded medication for disbursement
  • Provided automated dispense machine maintenance
  • Strived for patient satisfaction daily

Education

Bachelor of Science - Business Administration

Liberty University
Lynchburg, VA
01.2018

Associate of Arts - Business Administration and Management

Catawba Valley Community College
Hickory, NC
01.2015

Certified Nursing Assistant -

Catawba Valley Community College
Hickory, NC
01.2012

Notary Public -

Catawba Valley Community College
Hickory, NC
01.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Client relations
  • Schedule management
  • Deadline oriented
  • Vendor relationships
  • Exceptional interpersonal communication
  • Performance evaluations
  • Business administration
  • Client account management

Languages

English
Full Professional

Timeline

Executive Assistant to Chief Nursing Officer and Chief Medical Officer

Frye Regional Medical Center
08.2016 - 07.2024

General Manager

PDI Detailing
01.2003 - Current

88M Motor Transport Operator

United States Army Reserve
01.2003 - 01.2011

Pharmacy Technician

Eckard’s Pharmacy
01.1999 - 01.2001

Associate of Arts - Business Administration and Management

Catawba Valley Community College

Certified Nursing Assistant -

Catawba Valley Community College

Bachelor of Science - Business Administration

Liberty University

Notary Public -

Catawba Valley Community College