JESSICA PAZOL
Brooklyn
Summary
Dynamic Senior Community Coach with over five years of experience in community coordination, specializing in case management and local resource navigation. Recognized for delivering compassionate support to families and children while cultivating strong relationships as a Program Coordinator. Proven track record of achieving ambitious goals through effective team supervision and fostering positive dynamics. Committed to enhancing customer satisfaction through exceptional service and time management skills. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Coordinator
Arete Education
03.2022 - 08.2024
- Organize and execute educational workshops, recreational activities, and community outreach programs.
- Coordinated logistics for events, including scheduling, venue setup, and volunteer management.
- Design and implement age-appropriate curricula for children aged 3-12.
- Collaborate with educators to create effective lesson plans for different age groups.
- Plan and host job fairs and community events, connecting parents with local resources.
- Develop partnerships with local businesses to enhance event impact.
- Maintain records of program activities, attendance, and outcomes.
- Generate reports for program evaluation and funding proposals.
- Act as the primary contact for parents, volunteers, and community partners.
- Conduct meetings with stakeholders to review program progress and gather feedback.
- Supervise and train after-school program staff and volunteers.
- Implement staff development sessions to improve skills in child supervision and event management.
Customer Representative / The Brielle
Seaview
Staten Island
05.2018 - 11.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers regarding needs and addressed concerns
- Answered inbound calls, chats and emails to facilitate customer service
- Used proven techniques to de-escalate angry customers during telephone interactions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Housekeeping Aide
Menorah Center for Rehabilitation and Nursing Care
Brooklyn
05.2017 - 04.2018
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered requested furniture to guests' rooms.
Shift Supervisor
Applebee's Neighborhood Grill & Bar
Brooklyn
05.2013 - 03.2017
- Trained new team members on proper meat and vegetable preparation techniques.
- Made meals in accordance with company standards and requirements.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Inspected equipment for cleanliness prior to use every shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Diploma - Diploma Culinary Foundations/Business Foundations
Auguste Escoffier School of Culinary Arts
05-2026
Skills
- Client Advocacy
- Customer service
- Computer Skills and Data Management
- Organizational and planning skills
- Supervision and Leadership
- Community Outreach Worker and Recruitment
- Reliable and trustworthy, positive attitude
- Lesson Planning
- Inventory management
- Multitasking Abilities
- Event planning
- Allergen awareness
- Prep work
- Food safety compliance
- Food preparing, plating, and presentation
- Catering experience
- Kitchen cleaning
- Restroom servicing
- Guest services
- Task prioritization
- Storage area management
Certification
Driver License, Food Handler, Security Guard, Medical Office and Billing Specialist Customers Service Certificate of Achievement Support of District 14 School Community .
Education and Training
false,other
References
References available upon request.
Timeline
Program Coordinator
Arete Education
03.2022 - 08.2024
Customer Representative / The Brielle
Seaview
05.2018 - 11.2019
Housekeeping Aide
Menorah Center for Rehabilitation and Nursing Care
05.2017 - 04.2018
Shift Supervisor
Applebee's Neighborhood Grill & Bar
05.2013 - 03.2017
Diploma - Diploma Culinary Foundations/Business Foundations
Auguste Escoffier School of Culinary Arts
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