Jessica Pearson
Fort Worth,TX
Summary
Dynamic leader with a track record at Truvant for enhancing team productivity, effective communication and project management. Expert in equipment troubleshooting and motivating teams, I excel in fast-paced environments, ensuring both high-quality outcomes and continuous improvement. Skilled in coaching, I foster teamwork and adaptability, driving exceptional results and employee development.
Overview
4
4
years of professional experience
Work History
Autoline Trainer/Leader
Truvant
04.2023 - 07.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on autoline operation.
- Oversaw day-to-day activities of 18 employees in Truvant establishment, fostering inspiring atmosphere to optimize employee experiences.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Front Desk Manager
Hilton Homewood Suites
01.2021 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Resolved guest complaints by addressing issues with rooms promptly.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Triage Specialist
Calloway Golf
07.2020 - 01.2021
- Ensured orders were correct with the correct shipping labels prior to reaching the shipping line.
- Data entry using excel.
Education
High School Diploma -
Greenriver Community College
Seattle, WA12.1999
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Equipment Troubleshooting
- Line Management
- Training and mentoring
- Complex Problem-Solving
- Inventory Control
- Teamwork and Collaboration
- Attention to Detail
- Adaptability
Timeline
Autoline Trainer/Leader
Truvant
04.2023 - 07.2024
Front Desk Manager
Hilton Homewood Suites
01.2021 - 04.2023
Triage Specialist
Calloway Golf
07.2020 - 01.2021
High School Diploma -
Greenriver Community College
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