Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jessica Pearson

Deltona,FL

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Five Below
02.2022 - Current
  • Conducted regular performance reviews, providing feedback and development plans for team members.
  • Developed training programs for staff, enhancing team performance and customer service skills.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage.
  • Analyzed sales trends to forecast demand and adjust staffing levels accordingly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Established strong relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
  • Great accomplishment:
    Store 6013
    Plan sales for Q1 2025 - 11% to comp
    #1 in district for ADS +3.5% increase
    #1 in donations Q1 $1,132 +113.2% to goal

    Store 6019
    September week 1 #1 in region for Sales $ to comp 47.4%

Customer Experience Manager

Five Below
06.2019 - 06.2022
  • Opening/closing store
  • Providing excellent customer service
  • Training employees
  • Stocking
  • Recovery
  • Mark downs/mark ups
  • Developed strategies to enhance customer engagement and satisfaction across multiple channels.
  • Established performance metrics to monitor team effectiveness and streamline operations for enhanced results.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Assistant Manager/Sales Associate

dollar tree
02.2012 - 05.2019
  • Responsibilities
  • Key holder, opening or closing store, supervising associates, preparing tills, bank deposit, recovering store, stocking merchandise, unlocking trucks, checking in vendors, training employees
  • Moved store to bigger building, help set store
  • Reset for new snack zone area

Skills

  • Retail Management
  • Keyholder
  • Scheduling
  • Assistant Manager Experience
  • Store Management Experience
  • Management
  • Retail Sales
  • Merchandising
  • Cash Handling
  • Payroll
  • Pricing
  • Planograms
  • Loss Prevention
  • Inventory Control
  • Sales Management
  • Leadership
  • Supervising experience
  • Customer service
  • Sales
  • Sales management
  • POS
  • Store management
  • Accounting
  • Budgeting
  • Cash register
  • Analysis skills
  • Training & development

Certification

Driver's License

Timeline

Store Manager

Five Below
02.2022 - Current

Customer Experience Manager

Five Below
06.2019 - 06.2022

Assistant Manager/Sales Associate

dollar tree
02.2012 - 05.2019

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