Jessica Peck

4 years of multi-unit operations with responsibility for operating 19+ storesLed operational initiatives to enhance customer satisfaction and streamline service delivery across multiple locations.

• Management of rental rates, discounts, Customer Protection Plan, and other income sources.
• Watch controllable expenses to provide the highest R.O.I. for each store.
• Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.
• Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.
• Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.
• Implemented training programs for staff, fostering a culture of continuous improvement and high performance.
• Analyzed facility performance metrics, identifying trends to inform strategic decision-making and resource allocation.
• Developed and executed marketing strategies to increase occupancy rates and drive revenue growth across assigned properties.
• Coordinated with vendors to optimize supply chain processes, ensuring timely delivery of essential equipment and services.
• Conducted regular audits of facilities, ensuring compliance with safety standards and company policies while reducing risk exposure.
• Mentored district staff on best practices in operations management, enhancing team efficiency and collaboration efforts.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

• Managed daily operations to ensure optimal storage facility performance.
• Led team training programs to enhance customer service and operational efficiency.
• Developed and implemented inventory management strategies to reduce costs.
• Analyzed market trends to optimize pricing and maximize revenue opportunities.
• Oversaw staff scheduling to maintain adequate coverage during peak hours.
• Fostered a customer-centric culture, resulting in improved client satisfaction scores.