Jessica Pedroso
Plantation,FL
Overview
22
22
years of professional experience
Work History
WORK-STUDY
SACRED FORM YOGA
04.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Developed strong rapport with regular students, fostering loyalty and repeat business.
- Exceeded students' expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable experience overall.
INTERPRETER/TRANSLATOR
Eva Villegas LLC
01.2008 - Current
- Spanish-English) Remote translation of legal documents, magazine/newspaper articles, TV show scripts, essays, reports, immigration and visa documentation, etc
- On-call live interpretation in medical offices for patients and doctors
PROGRAM FACILITATOR/SALES
RETHINK ENERGY
01.2022 - 01.2023
- Performed energy assessments in home and determined customers needs
- Structured deals and designed solar systems customized for their home and Kwh usage
- Thorough understanding of installation process and solar industry, answering questions and handling objections in a constructive manner
REALTOR
Coral Shores Realty/REMAX
07.2018 - 12.2021
- Managed real estate transactions from initiation to closing
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals
CAREGIVER
24 Hour Home Care
10.2014 - 05.2018
- Caregiver for a disabled adult with Prader-Willi Syndrome
- Improved patient outlook and daily living through compassionate care
- Created safe and positive living situations for client by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
SALES/ADMINISTRATIVE COORDINATOR
Sphinx Security Services
09.2014 - 06.2017
- Performed market research, cold calling, lead generation and closing
- Aided in growing revenue by 15% within first three months and consistently increased sales by at least 15% every quarter
- Prepared proposals for prospective clients
- Interviewed prospective employees, created schedules
- Handled accounts payable/receivable
OFFICE MANAGER
Face, Body & Soul
01.2010 - 01.2014
- Performed reception, data entry, sales and appointment scheduling
- Coordinated reiki therapies and circles, meditation groups and weekly seminars
- Introduced marketing ideas, implemented social media, developed and update website designed flyers, brochures and powerpoint presentations for our workshops
- Handled accounts payable/receivable, budget management
ON-SITE PROPERTY MANAGER
John Gordon & Partners
01.2009 - 01.2012
- Advertised vacancies and processed applications
- Handled maintenance requests, walk-throughs, vacancy inspections
- Rent collection and bank deposits
- Handled resident complaints and tenant issues
- Conducted apartment tours for potential tenants and answered questions about property
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
Precision Response Corporation
01.2004 - 01.2006
- Processed AARP member applications and payments
- Handled general customer issues and provided support for members
- De-escalated problematic customer concerns
- Upheld strict quality control policies and procedures during customer interactions
- Upsell products and services whenever possible
INTERNSHIP STUDENT
National Conference for Community and Justice
08.2002 - 06.2003
- NCCJ is a non-profit organization devoted to fighting bigotry, prejudice, bias and racism by providing education, advocacy and building peaceful communities
- Trained as a camp counselor for high school students of Broward County
- Provided administrative support and assisted the fundraising committee
Education
A.A -
SANTA MONICA COLLEGE
Santa Monica, CAReal Estate License -
GOLD COAST
Fort Lauderdale, FLHelicopter Pilot training -
ROGUE AVIATION
Orange County, CAMortgage Loan Officer -
MORTGAGE EDUCATORS
200 HR Yoga Teacher Training -
SCHOOL YOGA INSTITUTE
Costa RicaSkills
- Sales/Lead Gen/Customer Service
- Database management
- Microsoft Office
- Interpreter- Spanish (Native speaker)
- Windows/Mac Troubleshooting
- Adobe, Zoom, Google Apps, Slack
Timeline
WORK-STUDY
SACRED FORM YOGA
04.2024 - Current
PROGRAM FACILITATOR/SALES
RETHINK ENERGY
01.2022 - 01.2023
REALTOR
Coral Shores Realty/REMAX
07.2018 - 12.2021
CAREGIVER
24 Hour Home Care
10.2014 - 05.2018
SALES/ADMINISTRATIVE COORDINATOR
Sphinx Security Services
09.2014 - 06.2017
OFFICE MANAGER
Face, Body & Soul
01.2010 - 01.2014
ON-SITE PROPERTY MANAGER
John Gordon & Partners
01.2009 - 01.2012
INTERPRETER/TRANSLATOR
Eva Villegas LLC
01.2008 - Current
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
Precision Response Corporation
01.2004 - 01.2006
INTERNSHIP STUDENT
National Conference for Community and Justice
08.2002 - 06.2003
A.A -
SANTA MONICA COLLEGE
Real Estate License -
GOLD COAST
Helicopter Pilot training -
ROGUE AVIATION
Mortgage Loan Officer -
MORTGAGE EDUCATORS
200 HR Yoga Teacher Training -
SCHOOL YOGA INSTITUTE
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