Detail Oriented - Goal Driven - Honest and caring - Hardworker Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Jessica Peiffer
READING,PA
Summary
Overview
18
years of professional experience
Work History
The GIANT Company
Fresh Produce Associate
02.2020 - 08.2022
Job overview
- Prepared items for sales floor stocking by affixing tags and preparing pallets.
- Received positive customer feedback for friendly service, attentiveness to needs, and expertise in answering questions related to fruit/vegetable products or their uses in various recipescuisines.
- Assisted in training new Fresh Produce Associates on proper handling techniques, safety protocols, and company-specific procedures.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Dollar Tree
Customer Service Cashier
04.2017 - 03.2019
Job overview
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Walmart
Customer Service Desk Associate
02.2005 - 07.2008
Job overview
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Turkey Hill Minit Market
Associate
12.2004 - 01.2007
Job overview
- Was able to provide services quickly and with a high level of accuracy
- Managed customer relations and customer service through daily communication and interaction
- Oversee shifts ranging from the busy lunch rush to the end of the day
- Educated new hires on company policies and procedures by designing and developing a training program.
Education
Twin Valley High School Elverson
University Overview
Reading Area Community College
Psychology
01.2005
University Overview
Skills
- Customer service (10 years)
- Problem solving (10 years)
- Typing
- Adaptability and flexibility
- Inventory management
- Customer service excellence
- Product knowledge expertise
- Problem-solving abilities
- Cross-departmental coordination
- Organizational skills
- Attention to detail
Assessments
Assessments
Customer focus & orientation, Proficient, 08/01/22Timeline
Fresh Produce Associate
The GIANT Company
02.2020 - 08.2022
Customer Service Cashier
Dollar Tree
04.2017 - 03.2019
Customer Service Desk Associate
Walmart
02.2005 - 07.2008
Associate
Turkey Hill Minit Market
12.2004 - 01.2007
Twin Valley High School Elverson
Reading Area Community College
Psychology