Jessica Pelkey
Presque Isle,ME
Summary
Proven Logistic Supervisor with a track record of enhancing operational efficiency at Harbor Freight Tools USA. Expert in logistics coordination and warehouse organization, I excel in team management and mentoring, significantly improving team productivity. Skilled in fostering positive customer relations, I consistently exceed sales targets, demonstrating a unique blend of technical and interpersonal abilities. I've worked in retail for years and I'm very familiar with all aspects of the job. I pick up shifts and I am very reliable. I go above and beyond for my job and my team.
Overview
12
12
years of professional experience
Work History
Substance Abuse Counselor
AMHC
02.2025 - Current
- Facilitated individual and group counseling sessions to address substance use issues.
- Developed personalized treatment plans tailored to client needs and goals.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care.
- Monitored client progress and adjusted treatment strategies as necessary.
Logistic Supervisor
Harbor Freight Tools USA
10.2023 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated Number employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
Sales Associate
Cigarette Shopper
06.2016 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Claire's
04.2014 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma
Presque Isle High School
Griffin Street 06.2012
Skills
- Transportation management
- Logistics coordination
- Material handling
- Training employees
- Training staff
- Logistics planning
- Warehouse organization
- Resource utilization
- Team management
- Safety standards
- Work delegation
- Mentoring and training
- Purchasing management
- Product management
- Hard working
- Reliable
- Fast learner
- Good with handling money
- Great with people
- Can work a register
- Fast typer on computers
- Good with computers
Timeline
Substance Abuse Counselor
AMHC
02.2025 - Current
Logistic Supervisor
Harbor Freight Tools USA
10.2023 - Current
Sales Associate
Cigarette Shopper
06.2016 - 11.2019
Sales Associate
Claire's
04.2014 - 06.2016
High School Diploma
Presque Isle High School