Jessica Peluszak

• Provided compassionate support, addressing patient/veteran concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient/veteran information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients/veterans and staff alike.
• Determined nature and urgency of patient/veteran requests to refer patients to appropriate medical staff.
• Improved patient/veteran satisfaction by efficiently scheduling appointments and managing phone lines.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Facilitated smooth transitions between appointments, effectively communicating with both patients/veterans and medical professionals on schedule updates or changes.
• Interviewed patients/veterans to verify and update clinical and demographic records.
• Answered multiple telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Used Vista Scheduling, Vista Access and now ISS to maintain and record patient data and generate reports, as well as scheduling appointments.
• Used Capri, CPRS, VBMS and other software to track, change, cancel and reopen veteran exam requests.
• Scheduled exams for 2507 requests along with appointments for environmental clinics.
• Collaborated with coworkers on projects to better the Compensation and Pension department as a whole.
• Followed appropriate timelines of scheduling appointments and submitting the 22 day report.
• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.

Full time day shift position.

• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Transported riders to designated stops according to pre-determined schedules.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Saved fuel by leveraging GPS to identify faster routes.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Documented daily mileage, gas and other data.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
• Followed regular schedule of pickups for individual customers and groups.
• Notified dispatchers or company mechanics of vehicle problems.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Picked up clients from specific locations to transport and drop off at destinations.
• Maintained knowledge of first-aid procedures.
• Arranged to pick up customers or groups.
• Secured merchandise, avoiding damage during transportation.
• Determined most expedient trip by mapping out driving routes ahead of time.
• Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
• Complied with traffic regulations to safely operate vehicles.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Operated vehicles with specialized equipment to transport and secure passengers with special needs.
• Greeted patient and explained transport plan and destination.
• Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
• Determined mode of transport based on patient's condition, comfort and safety factors.
• Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline and oil.
• Transferred patients using gurneys, stretchers, backboard and other equipment.
• Disinfected and properly stored transport equipment.
• Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
• Employed isolation techniques and complied with universal precautions.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
• Lifted patients using proper body mechanics and lifting techniques.
• Provided patient transport using various equipment and adhered to safety protocols.
• Helped prevent safety problems and maintain compliance with regulations through effective training practices.
• Stored equipment in designated areas to keep hallways clear of clutter.
• Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
• Identified maintenance issues and notified mechanics to schedule repair work.
• Supported and coached new employees on policies and safety measures and offered assistance with tasks.
• Offered blankets, checked modesty and engaged in appropriate conversation.
• Lifted and transported patients from original location to ambulance.
• Used wheelchairs, seat chairs and gurneys to move patients.

Full time 3-11 then full time day shift position.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Supported non-ambulatory residents in range of motion exercises.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Helped residents walk with or without self-help devices.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Used mobility devices to transport patients.
• Documented activities and recorded information in EMR system.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Distributed drinking water and nourishment to residents.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Assisted residents in preparing for activities and social programs.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Full time day shift position.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Scheduled staff and monitored resource allocation to provide optimal coverage and service.
• Responded to customer issues to provide immediate resolution and improve retention.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Inventoried and ordered supplies for office.
• Handled incoming calls and directed callers to appropriate department or employee.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Maintained accurate department and customer records.
• Drove customer feedback to deliver information to management for corrective action.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Responded effectively to sensitive inquiries or complaints.
• Directed customer communication to appropriate department personnel.

Full time day shift position.

• Assisted payroll teams by reporting employee hours and calculating correct compensation.
• Facilitated procedures surrounding employee termination, transfer and discipline.
• Maintained availability of professional talent needed to meet business objectives.
• Coordinated and scheduled clinical staff to achieve optimal shift coverage.
• Coordinated and planned work shift schedules according to availability.
• Collaborated with recruiting agencies to identify qualified candidates.
• Determined minimum staffing requirements for each nursing job class by examining unit-staffing patterns.
• Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
• Kept labor costs and metrics within preset departmental budgets.
• Communicated with nursing management to identify and adapt to changing staffing needs.
• Maintained schedules in OnShift and Word Spreadsheets with master copies, adjustments and notes.
• Worked with human resources teams to align staffing decisions with regulatory standards.
• Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
• Monitored nursing schedules to verify hours and prevent unauthorized overtime.