Jessica Penaloza
hillside,NJ
Summary
Experienced and dedicated dispatcher with a proven track record of efficiently coordinating and managing operations in high-pressure environments. Highly skilled in effectively prioritizing tasks, optimizing resource allocation, and ensuring seamless communication between personnel. Exceptional problem-solving abilities and a calm demeanor under stressful situations. Committed to delivering exceptional service and maintaining the highest level of professionalism. Adept at utilizing advanced dispatching systems and technology to enhance operational efficiency. Seeking to bring my expertise and strong organizational skills to contribute to a dynamic dispatching team.
Overview
6
6
years of professional experience
Work History
Dispatcher
Lynx logistics LLC
01.2021 - Current
- Communicate with customers and drivers
- Provided update about each shipment to the customer
- Make appointments at the terminals (APM, global, NYCT,)
- Confirm appointments with customers and /or warehouse
- Daily dispatch each driver, provide documentation, time of the appointment, place, and container number
- Communicate with terminals to resolve any issue that a driver is having (maher,APM, PNCT, NYCT, global)
- Answer calls
- Reply emails
- Resolve any issue with the load, driver or terminal
- Monitor drivers using GPS
- Help customers with any inquiry
- Supervised driver dispatching, route planning and vehicle tracking for over seven drivers.
- Reported delays, accidents or other traffic and transportation situations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about shipping information and status updates.
Dispatcher
Siayda transportation
Newark, NJ
01.2019 - 01.2020
- Payroll
- Reply emails
- Provide update for each load to the customer
- Organize documentation
- Provide rates to the customers
- Contact old and new customers to find new loads and lines for the company
- Keep constant communication with the drivers
- Resolve any issue with the load, driver or terminal in a timely matter.
Administrative Assistant
Let’s Clean NJ
Elizabeth, NJ
01.2017 - 01.2019
Siaydacontrol of data collection formsVerified items billed against items ordered and received and reconciled differences Operated standard office equipment Completed work schedules, managed calendars, and arranged appointments for general
managers Prepared invoices, reports, and memos using word processing, spreadsheet, and power point
software Assisted managers with personal arrangements such as travel and hotel reservation needs, kid
school related, doctor appointments and others.
Housekeeper
Modern Facilities
, NJ
01.2014 - 01.2016
- Maintained a clean and sanitary kitchen
- Vacuumed and cleaned carpets and rugs constantly
- Monitored cleaning supplies and ordered more as needed
- Dusted and polished furniture and fixtures.
Receptionist
Heavenly nails and spa
Elizabeth, NJ
01.2017
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Answer phone calls and directed calls to appropriate parties or take messages
- Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
Education
High School Diploma -
Abraham Clark high school
01.2013
Skills
- Supervision & Leadership
- Talking to others to convey information effectively
- Problem solving skills
- Customer service skills
- Computer skilled with
- Microsoft Outlook, Word, Excel, PowerPoint
- Critical Thinker
- Processing Orders
- Dispatch Coordination
- Database Updates
- Driver Communication
- Good Work Ethic
- Schedule Coordination
- Schedule Management
- Data Entry
- Customer Service
- Microsoft Excel
- Critical Thinking
- Multi-Tasking
- Fluent in Spanish
- Spreadsheets
Languages
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Dispatcher
Lynx logistics LLC
01.2021 - Current
Dispatcher
Siayda transportation
01.2019 - 01.2020
Administrative Assistant
Let’s Clean NJ
01.2017 - 01.2019
Receptionist
Heavenly nails and spa
01.2017
Housekeeper
Modern Facilities
01.2014 - 01.2016
High School Diploma -
Abraham Clark high school
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