Jessica Pendergrass
Zebulon
Summary
Professional office management specialist prepared to excel in coordinating business operations and administrative functions. Proven track record of supporting teams and enhancing operational efficiency through meticulous planning and execution. Dependable team player with focus on achieving results and adapting to dynamic work environments, leveraging skills in scheduling, document management, and communication.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
13
13
years of professional experience
Work History
Med Tech
Navion Senior Solutions
09.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
Business Office Coordinator
His Chosen Investment Group
01.2018 - Current
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Contributed to business development efforts by identifying potential growth opportunities and networking with industry professionals at events or conferences.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
Team Lead
WalMart
10.2011 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH06-2020
Bachelor of Science - Criminal Justice
Miller-Motte College
Wilmington, NC04-2017
Associate of Science - Paralegal Studies
Miller-Motte College
Wilmington, NC12-2014
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Customer service
- Office administration
- Office management
- Attention to detail
- Conflict resolution
- Customer focus
- Performance monitoring
- Quality control
Timeline
Med Tech
Navion Senior Solutions
09.2023 - Current
Business Office Coordinator
His Chosen Investment Group
01.2018 - Current
Team Lead
WalMart
10.2011 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Miller-Motte College
Associate of Science - Paralegal Studies
Miller-Motte College
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