Jessica Penders
West Seneca
Summary
Dedicated educator with proven experience in classroom management and student engagement. Skilled in implementing positive reinforcement strategies to foster a supportive learning environment.
Overview
23
23
years of professional experience
Work History
Substitute
Maryvale Union Free School District
Cheektowaga, NY
08.2019 - Current
- Managed classroom dynamics to maintain a positive learning environment.
- Collaborated with teachers to ensure continuity of instruction during absences.
- Implemented effective classroom management strategies to enhance student engagement.
- Developed and maintained strong relationships with students, parents, and faculty members.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student behavior and administered discipline as needed.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
Office Worker
Estes Express
Blasdell, NY
08.2017 - 07.2019
- Utilized various software systems for data entry and document management, enhancing information accessibility.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
Daycare Teacher
Edukids Early Childhood Learning Centers
West Seneca, NY
08.2010 - 06.2017
- Developed and implemented age-appropriate lesson plans to foster early childhood development.
- Facilitated engaging activities that promoted social, emotional, and cognitive skills among children.
- Collaborated with parents to communicate progress and address developmental concerns effectively.
- Maintained a safe and nurturing environment through consistent supervision and adherence to safety protocols.
- Evaluated children's progress through observational assessments, tailoring approaches to individual needs.
- Organized parent-teacher conferences to discuss student growth and build community involvement in education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Front Gate Manager
Buffalo Bisons
Buffalo, NY
04.2003 - 08.2012
- Managed front gate operations, ensuring smooth entry and exit for patrons during events.
- Collaborated with event teams to ensure timely setup and breakdown of front gate logistics.
- Reduced wait times for guests through effective queue management and staff deployment strategies.
- Improved overall visitor experience with proactive guest engagement, addressing concerns, and providing assistance as needed.
- Enhanced guest satisfaction by implementing efficient front gate procedures and streamlining ticketing processes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier
Market In The Square
West Seneca, NY
02.2003 - 08.2010
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Implemented time-saving techniques to reduce wait times during peak hours.
- Monitored cash drawer for discrepancies, ensuring financial accuracy throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
West Seneca West Senior High
West Seneca06-2005
Skills
- Student engagement
- Positive reinforcement
- Cultural sensitivity
- Subject matter expertise
- Relationship building and management
- Behavior management
- Motivation techniques
- Classroom management
Timeline
Substitute
Maryvale Union Free School District
08.2019 - Current
Office Worker
Estes Express
08.2017 - 07.2019
Daycare Teacher
Edukids Early Childhood Learning Centers
08.2010 - 06.2017
Front Gate Manager
Buffalo Bisons
04.2003 - 08.2012
Cashier
Market In The Square
02.2003 - 08.2010
High School Diploma -
West Seneca West Senior High