Jessica Pendleton
Crofton,KY
Summary
High-energy Front Office Administrator with proven leadership, critical thinking and project management abilities gained during the last nine years of my administrative career in General and Pediatric Dentistry. I Graduated Daymar Institute with a Dental Assisting Degree in 2016 with a proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, insurance, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Administrator
Sango Smiles Pediatric Dentistry
08.2019 - Current
- Greet Patients, Check in and Out patients daily.
- Assist in preparation and processing of payroll to facilitate prompt staff payments.
- Respond to calls from parents seeking dental appointments for their children.
- Schedule new and existing patients.
- Gather new or updated insurance for new/existing patients.
- Verify active insurance coverage, gather insurance information including, maximum, deductible, percentages and frequencies per procedure. Build new insurance policy into Dentrix if needed.
- Trained New Front Office Staff
- Create new fee schedules into Dentrix if needed.
- Check weekly for each scheduled patients insurance and update any recent claims to make sure that there is no current dental history.
- Make confirmation calls for the week daily.
- Complete and email Head Start Forms, Referrals and X-Ray Images.
- Upload X-Rays into Dexis.
- Check Fluoride limitations and if the patient is eligible for their upcoming visit and go over co payment if needed.
- Upload all new patient paperwork through Dentrix.
- Upload all Correspondence into Document Center from referring offices and call to schedule if there is a Ortho Referral.
- Tooth Chart Treatment and Go over Treatment Plans with parents, cost and co pays. Set up payment arrangements if needed.
- Go over Consent for Oral Conscious Sedation and Schedule.
- Submit all insurance prior authorizations with narrative and x-ray images attached if needed.
- Call in prescriptions to the patients pharmacy.
- Call for all lab pick ups.
- Go over consents and treatment plan for all Surgery Center patients and schedule. Send all Insurance Authorizations with narrative and submit all paperwork to the Surgery Center Coordinator.
- Post insurance checks, make needed adjustments and send statements if there is a balance due.
- Submit all insurance claims daily, balance end of day and print deposit slip through office manager in Dentrix.
Patient Coordinator
Clarksville Dental Center
04.2016 - 08.2019
- Answer phones to schedule and confirm appointments in a professional manner
- Dental Charting
- Contact insurance companies to verify insurance eligibility and check claim history to ensure their eligible for benefits
- Build new insurances if needed
- Design appropriate dental treatments and review with patients
- Set up payment arrangements
- Go over patient finances
Certified Nursing Assistant
NHC Healthcare
01.2015 - 01.2016
- Cared for multiple residents in the facility
- Provided personal care and assistance with activities of daily living
- Took and recorded vital signs
- Transferred to and from beds or chair
- Assisted with personal and dental hygiene
- Used safety devices and standard precautions to prevent the spread of infection and disease
Manager
Subway
03.2006 - 09.2014
- Maintained the highest possible standards of customer service
- Complete and transmit all reports accurately and timely
- Complied with all local, state, and federal laws
- Communicate pertinent information
- Report problems and opportunities to supervisor in a timely manner
- Implement promotions and other programs as developed by the marketing or other department
Education
Dental assisitng -
Daymar College
Clarksville, TN02.2016
Skills
- Flexibility
- Communication
- Payroll and accounts payable and receivable
- Billing and coding
- Office administration
- Inbound phone call handling
- Time management
- Dentrix expertise
- Office management
- Scanning and copying
- Maintaining accounting ledger
- Schedule coordination
- Staff training
- Scheduling and calendar management
- Report Analysis
- Patient Paperwork Management
- Organization
- Relationship Management
- Dental Charting
- Inventory Management
- Microsoft Word
- OSHA Compliance
- HIPAA Compliance
- Referral Processing
- Financial Agreement Setup
- Lab Sheet Preparation
- Appointment Scheduling
- Scheduling appointments
- Document scanning
- Leadership and supervision
- Payroll
Certification
- OSHA Certified
Timeline
Front Office Administrator
Sango Smiles Pediatric Dentistry
08.2019 - Current
Patient Coordinator
Clarksville Dental Center
04.2016 - 08.2019
Certified Nursing Assistant
NHC Healthcare
01.2015 - 01.2016
Manager
Subway
03.2006 - 09.2014
- OSHA Certified
Dental assisitng -
Daymar College
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