Jessica PENNEY
Houston,TX
Summary
Successful executive leader with 10+ years of demonstrated ability in delivering mission-critical results. Entrepreneurial attitude supports optimal profitability. Ambitious professional adept at creating strategic alliances with organization leaders and effectively aligning key initiatives. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
19
19
years of professional experience
Work History
EXECUTIVE DIRECTOR
Family PROMISE OF LAKE HOUSTON
Humble , TX
11.2018 - Current
- Worked closely with Executive Leadership and Board of Directors to strategically affect operational direction
- Exercised appropriate cost control to meet budget restrictions and maximize profitability while meeting business targets increasing budget by more than 10% annually
- Drove strategic improvements to enhance efficiencies and lead growth
- Actively sought and wrote grant requests, RFP submissions, and funding requests specific to organizational strategic plan
- Created and presented promotional materials, branding and marketing, for organization and all cornerstone fundraisers
- Secured community alliances and fulfilled public speaking engagements
- Created and maintained documentation systems to maximize accuracy and efficiency
- Provided exceptional supervision to staff and volunteers, built support roles as needed, while also providing exceptional direct care including case management, training, education and job skills, parenting, budgeting, life skills, and financial literacy to diverse client base. Grew outreach and staffing by 120%.
- Fostered collaborative efforts with public office, community partners, service providers, and systems to enhance connection and maximize resources of shared community
- Planned and executed agency sustaining fundraising events, growing services offered, community awareness, as well as operational profitability year over year.
BEHAVIORAL
COORDINATOR- CENTENE CORPORATION
Houston , TX
02.2017 - 11.2018
- Planned for individual member care including discharge, referral, team meeting, web-based team interaction
- Web-based remote team approach managed throughout state offices and hospital systems
- Contributing member of teams creating strategically-driven systems that support member care decreasing high utilization rates by 30%
- Created accurate, timely, compliant documentation of interactions in web-based system of care.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Wrote reports on clients and maintained required paperwork.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
- Developed team communications and information for meetings.
PROGRAM DEVELOPER
MOSAIC BEHAVIORAL HEALTH
Houston , TX
08.2015 - 12.2016
- Developed state-wide system of care that improved outcomes for foster youth and parents
- Created all program materials for purposes of supervision, training, documenting services, Medicaid waiver billing, and supporting diverse client population
- Drove program growth and development to 150% over various service sites statewide
- Established and fostered relationships with state entities, service providers, and key stakeholders throughout Texas
- Directed hiring, training, and supervision of all program staff
- Collaborated as part of C-Suite leadership team.
- Improved success of program by making proactive adjustments to operations.
- Developed support program from ground up, laying out framework and defining roles.
- Maintained and updated project related documents.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Provided ongoing direction and leadership for program operations.
EXECUTIVE DIRECTOR
LINKS OF HOPE
Rockledge , FL
04.2011 - 01.2013
- Drove program development and implementation across all service environments, increasing service array by 50%
- Fostered executive-level relationships with partner agencies throughout service area
- Ensured exceptional quality client care, delivering results and improving outcomes for families in care
- Participated as contributing member of community collectives throughout service area, influencing strategic planning for greater service community.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Prioritized and allocated valuable resources to meet business targets.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Defined company roles and responsibilities to establish and enhance processes.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
CARE COORDINATOR
CBC OF BREVARD/ LINKS OF HOPE
Rockledge , FL
08.2006 - 09.2010
- Provided care for diverse and high risk client base with excellence
- Collaborated with teams throughout county to influence care outcomes reducing time in care as well as child removals by 25%
- Exercised fiduciary responsibility and strategic creativity to foster positive outcomes while meeting budget restrictions
- Supported growth initiatives and team development.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Designed individualized service plans that took into account clients' goals and preferences.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
CARE COORDINATOR
EARLY STEPS
Rockledge , FL
08.2005 - 08.2006
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medicaid Service Coordinator
NYS OMRDD
Rome , NY
12.2002 - 08.2005
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Service Coordinator
Oneida Lewis ARC
Utica , NY
06.2000 - 12.2002
- Upheld client satisfaction by designing accurate and detailed timelines for [Type] services and alerting clients of changes.
- Designed individualized service plans that took into account clients' goals and preferences.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Education
Master of Arts - Organizational Leadership
Webster University
St Louis, MO05.2010
Bachelor of Science - Social Work
State University of New York College At Brockport
Brockport, NY05.2000
Associate of Applied Science - Human Services
Mohawk Valley Community College
Utica, NY05.1998
Skills
- Project Management
- Organizational leadership and oversight
- Effective Communication
- Reports And Documents
- Conflict Mediation
- Effective Time Management
- Business Administration
- Professional Writing
- Day-To-Day Operations
- Long-Range Planning
- Health And Safety Practices
- Strategic Planning
- Regulatory Compliance
Accomplishments
- Created dynamic marketing content for the organizations website and social media accounts and heavily promoted it, drawing in 25% increase in donations and a 400% increase in follower-base
- Increased fundraising income by 75%
- Grew annual budget year over year by 10%
- Increased staffing by 40%
- Increased retention by 100%
Affiliations
- Rotary International
- National Association of Social Workers
- Leadership Lake Houston
- Greater Eastern Montgomery County Chamber of Commerce
Timeline
EXECUTIVE DIRECTOR
Family PROMISE OF LAKE HOUSTON
11.2018 - Current
BEHAVIORAL
COORDINATOR- CENTENE CORPORATION
02.2017 - 11.2018
PROGRAM DEVELOPER
MOSAIC BEHAVIORAL HEALTH
08.2015 - 12.2016
EXECUTIVE DIRECTOR
LINKS OF HOPE
04.2011 - 01.2013
CARE COORDINATOR
CBC OF BREVARD/ LINKS OF HOPE
08.2006 - 09.2010
CARE COORDINATOR
EARLY STEPS
08.2005 - 08.2006
Medicaid Service Coordinator
NYS OMRDD
12.2002 - 08.2005
Service Coordinator
Oneida Lewis ARC
06.2000 - 12.2002
Master of Arts - Organizational Leadership
Webster University
Bachelor of Science - Social Work
State University of New York College At Brockport
Associate of Applied Science - Human Services
Mohawk Valley Community College
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