Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jessica Penwell

Mays Landing

Summary

Valued leader and team member displayed exemplary conduct under pressure while providing guidance and direction to team. Demonstrated excellent organizational skills and ability to think strategically. Trained and mentored new personnel and developed effective working relationships with other service branches.

Self-disciplined military officer with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.

Practical lifeguard and beach rescue member, with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Military Officer

United States Coast Gaurd
10.2021 - 04.2025
  • Coordinated with personnel to develop strategic plans for unit actions.
  • Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
  • Trained personnel to improve performance and attain mission-ready status.
  • Supervised work of junior officers, evaluated performance and produced detailed reports.
  • Proved successful working within tight deadlines and a fast-paced environment.

Lifeguard

Cedar Fair
05.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Shared tips with patrons on swimming techniques and strength training.
  • Entered water immediately to pull struggling swimmers to safety.
  • Earned Water Safety Instructor certification and managed beachfront safety.

Customer Service Representative

Dairy Queen Grill & Chill
05.2019 - 05.2021
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Health Sciences

American Military University
Online
12-2026

Bachelor of Science - Nursing

Bowling Green State University
Bowling Green, OH
05-2021

Skills

  • Physical fitness
  • First aid and CPR
  • BLS Certification and real life practice
  • Crisis communications
  • Problem-solving abilities
  • Discipline and focus
  • Technical expertise
  • Rescue equipment proficiency

Accomplishments

  • Achieved public safety on numerous occasions while acting as the Boarding Officer through effectively maintaining the professionalism of a member of the military with the help of my team.

Certification

  • Certified in Basic Life Saving, Through the United States Military - 2021-present

Languages

English
Full Professional

Timeline

Military Officer

United States Coast Gaurd
10.2021 - 04.2025

Lifeguard

Cedar Fair
05.2021 - 09.2021

Customer Service Representative

Dairy Queen Grill & Chill
05.2019 - 05.2021

Bachelor of Science - Health Sciences

American Military University

Bachelor of Science - Nursing

Bowling Green State University