Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jessica Peoples

Ewing,NJ
Jessica Peoples

Summary

Dynamic leader with a proven track record at Ulta Beauty Inc., enhancing customer experience and fostering team collaboration. Expert in customer experience strategy and relationship building, significantly improving client loyalty and team performance. Excelled in implementing innovative sales and service solutions, driving business growth and operational efficiency. Skilled in Microsoft Office and adept at conflict mediation, embodying professionalism under pressure.

Overview

10
years of professional experience
1
Certification

Work History

Ulta Beauty Inc.

Experience Manager
05.2023 - Current

Job overview

  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
  • Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.

Haircuttery

Salon Manager
09.2021 - 05.2023

Job overview

  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Supercuts

Salon Manager
05.2015 - 09.2021

Job overview

  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.

Education

Middlesex County Vocational Schools
East Brunswick, NJ

Cosmetology License from Cosmetology
05.2001

Skills

  • Customer experience strategy
  • Customer experience management
  • User research
  • Product knowledge
  • Customer service
  • Sales and upselling
  • Sales expertise
  • Customer relations
  • Work prioritization
  • Relationship building
  • Business development
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Staff education and training
  • Document and records management
  • Customer account management
  • Service upselling
  • POS systems and ordering platforms
  • Policies and procedures adherence
  • Conflict mediation
  • Employee coaching
  • Microsoft office
  • Understanding customer needs
  • Data entry
  • Issue and complaint resolution
  • Calm under pressure
  • Account management
  • Training development aptitude
  • Key holder experience
  • Data management
  • Sales transactions
  • Complaint resolution
  • Sales closing
  • Report generation
  • Brand representation
  • Merchandise orders and exchanges
  • Multi-line phone talent
  • De-escalation techniques
  • Customer relationship management (CRM)
  • Service standard compliance

Certification

Cosmetology license

Timeline

Experience Manager

Ulta Beauty Inc.
05.2023 - Current

Salon Manager

Haircuttery
09.2021 - 05.2023

Salon Manager

Supercuts
05.2015 - 09.2021

Middlesex County Vocational Schools

Cosmetology License from Cosmetology

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Jessica Peoples