Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Peoples

Wyandotte

Summary

Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am looking for a career that not only challenges me, but also has opportunity for expansion within the company.

Overview

12
12
years of professional experience

Work History

Paraprofessional

Rogers Elementary School
10.2024 - 06.2026
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.

Office Secretary

Downriver Gymnastics
06.2023 - 05.2024
  • Handled high-volume scheduling requests via phone, email, and in-person interactions.
  • Maintained an above average response time on all calls, texts, and emails
  • Handled customer requests and maintained accurate notes for each request
  • Proactively addressed client complaints and resolved them in a timely matter.
  • Monitored and reported the health and safety of the children
  • Performed opening and closing register duties, including cash reconciliation and deposit preparation.

Teaching Assistant

Nanny’s Nursery
12.2020 - 10.2021
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Laminated teaching materials to increase durability under repeated use.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.

Hostess and Cashier/ Bookkeeper

BJ’S Restaurant & Brewhouse
09.2019 - 12.2020
  • Respond to customer inquiries quickly via phone, email, or in-person
  • Greet all customers with a warm, friendly welcome
  • Perform opening and closing duties
  • Troubleshoot and fix office equipment, including copy machine and phone system
  • Follow up on customer inquiries quickly and efficiently
  • Balance teller drawer at the end of each shift
  • Manage transactions totalling up to $40k each day; recognized for consistently balanced drawers at the end of each workday
  • Maintain safe, fun working environment
  • Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
  • Answer basic questions from customers in a clear, friendly manner
  • Collect payments and handle petty cash

Customer Service Representative

PSCU
01.2019 - 09.2019
  • Handle 300 inbound calls per week, answering customer inquiries and resolving issues
  • Resolved numerous weekly customer inquiries via phone and email, consistently exceeding targets
  • Answered an average of 75 calls per day from unsatisfied customers related to delays in payment, credit union mistakes, and fees
  • Resolved over 100 customer complaints per week via phone and in-person
  • Completed extensive customer service training on the phone and off.

Office Assistant

H&R Block
11.2017 - 04.2018
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Answered phone calls and welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Conducted office inventory checks and requested restock of supplies.
  • Updated website with current and relevant information.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.

Customer Service

Payless ShoeSource
02.2016 - 05.2017
  • Resolved numerous weekly customer inquiries via phone and email, consistently exceeding targets
  • Collected payments and handle petty cash
  • Resolved over 30 customer complaints per week via phone and in-person
  • Met monthly sales goals for 9 continuous months
  • Maintain safe, fun working environment
  • Document and quickly resolve all customer satisfaction issues
  • Maintain inventory and reorder supplies as needed
  • Greet all guests with warm, friendly welcome
  • Handle multiple inbound calls per week, answering customer inquiries and resolving issues

Cashier/Customer Service

5 Guys Burgers and Fries
01.2014 - 12.2015
  • Communicated clearly and positively with coworkers and management.
  • Responsible for taking and preparing orders and taking payment at the end of the order.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assisted management with inventory control and stock ordering.
  • Followed procedures for safe food preparation, assembly, and presentation.

Education

High School Diploma -

Lincoln Park High School
Lincoln Park, MI
06-2012

Skills

  • Customer service
  • Microsoft office
  • Excel
  • Microsoft word
  • Data collection
  • Time Management
  • People Person
  • Computer skills
  • Front desk
  • Problem Management
  • Hospitality
  • Cash handling
  • Food Service
  • Critical thinking
  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Special education support
  • Calm and patient demeanor
  • Small group and individual assistance

Languages

English

Timeline

Paraprofessional

Rogers Elementary School
10.2024 - 06.2026

Office Secretary

Downriver Gymnastics
06.2023 - 05.2024

Teaching Assistant

Nanny’s Nursery
12.2020 - 10.2021

Hostess and Cashier/ Bookkeeper

BJ’S Restaurant & Brewhouse
09.2019 - 12.2020

Customer Service Representative

PSCU
01.2019 - 09.2019

Office Assistant

H&R Block
11.2017 - 04.2018

Customer Service

Payless ShoeSource
02.2016 - 05.2017

Cashier/Customer Service

5 Guys Burgers and Fries
01.2014 - 12.2015

High School Diploma -

Lincoln Park High School

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