Jessica Peoples
Wyandotte
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am looking for a career that not only challenges me, but also has opportunity for expansion within the company.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Rogers Elementary School
Allen Park, MI
10.2024 - 06.2026
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Office Secretary
Downriver Gymnastics
Southgate, MI
06.2023 - 05.2024
- Handled high-volume scheduling requests via phone, email, and in-person interactions.
- Maintained an above average response time on all calls, texts, and emails
- Handled customer requests and maintained accurate notes for each request
- Proactively addressed client complaints and resolved them in a timely matter.
- Monitored and reported the health and safety of the children
- Performed opening and closing register duties, including cash reconciliation and deposit preparation.
Teaching Assistant
Nanny’s Nursery
Southgate, MI
12.2020 - 10.2021
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Laminated teaching materials to increase durability under repeated use.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
Hostess and Cashier/ Bookkeeper
BJ’S Restaurant & Brewhouse
Taylor, MI
09.2019 - 12.2020
- Respond to customer inquiries quickly via phone, email, or in-person
- Greet all customers with a warm, friendly welcome
- Perform opening and closing duties
- Troubleshoot and fix office equipment, including copy machine and phone system
- Follow up on customer inquiries quickly and efficiently
- Balance teller drawer at the end of each shift
- Manage transactions totalling up to $40k each day; recognized for consistently balanced drawers at the end of each workday
- Maintain safe, fun working environment
- Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
- Answer basic questions from customers in a clear, friendly manner
- Collect payments and handle petty cash
Customer Service Representative
PSCU
Allen Park, MI
01.2019 - 09.2019
- Handle 300 inbound calls per week, answering customer inquiries and resolving issues
- Resolved numerous weekly customer inquiries via phone and email, consistently exceeding targets
- Answered an average of 75 calls per day from unsatisfied customers related to delays in payment, credit union mistakes, and fees
- Resolved over 100 customer complaints per week via phone and in-person
- Completed extensive customer service training on the phone and off.
Office Assistant
H&R Block
Allen Park, MI
11.2017 - 04.2018
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Conducted office inventory checks and requested restock of supplies.
- Updated website with current and relevant information.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Customer Service
Payless ShoeSource
Taylor, MI
02.2016 - 05.2017
- Resolved numerous weekly customer inquiries via phone and email, consistently exceeding targets
- Collected payments and handle petty cash
- Resolved over 30 customer complaints per week via phone and in-person
- Met monthly sales goals for 9 continuous months
- Maintain safe, fun working environment
- Document and quickly resolve all customer satisfaction issues
- Maintain inventory and reorder supplies as needed
- Greet all guests with warm, friendly welcome
- Handle multiple inbound calls per week, answering customer inquiries and resolving issues
Cashier/Customer Service
5 Guys Burgers and Fries
Murray, MI
01.2014 - 12.2015
- Communicated clearly and positively with coworkers and management.
- Responsible for taking and preparing orders and taking payment at the end of the order.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted management with inventory control and stock ordering.
- Followed procedures for safe food preparation, assembly, and presentation.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-2012
Skills
- Customer service
- Microsoft office
- Excel
- Microsoft word
- Data collection
- Time Management
- People Person
- Computer skills
- Front desk
- Problem Management
- Hospitality
- Cash handling
- Food Service
- Critical thinking
- Behavior management
- Effective communication
- Helping students with special needs
- Special education support
- Calm and patient demeanor
- Small group and individual assistance
Languages
English
Timeline
Paraprofessional
Rogers Elementary School
10.2024 - 06.2026
Office Secretary
Downriver Gymnastics
06.2023 - 05.2024
Teaching Assistant
Nanny’s Nursery
12.2020 - 10.2021
Hostess and Cashier/ Bookkeeper
BJ’S Restaurant & Brewhouse
09.2019 - 12.2020
Customer Service Representative
PSCU
01.2019 - 09.2019
Office Assistant
H&R Block
11.2017 - 04.2018
Customer Service
Payless ShoeSource
02.2016 - 05.2017
Cashier/Customer Service
5 Guys Burgers and Fries
01.2014 - 12.2015
High School Diploma -
Lincoln Park High School