Jessica Peralta
Camden,New Jersey
Summary
With a strong focus on managing patient care and administrative duties, successfully enhanced patient satisfaction at Mid Atlantic Retina by streamlining appointment scheduling and insurance verifications. Extensive knowledge of medical terminology and bilingual communication skills enable effective communication with patients from diverse backgrounds. Recognized for reliable work ethic and ability to work with minimal supervision, consistently improving clinic efficiency.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Mid Atlantic Retina
03.2022 - Current
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Responded to inquiries by directing calls to appropriate personnel.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient access center rep
Southern Jersey family medical center
09.2021 - Current
- Scheduled and adjusted appointments with precision.
- Ensure patients receive accurate Covid test instructions.
- Create encounters for providers
- Organized appointments based on MyChart requests.
Patient access Representative
MD Anderson Cooper
04.2021 - 07.2021
- Coordinated patient appointments and effectively disseminated lab results.
- Facilitated efficient faxing processes.
- Conducted patient check-ins and checkouts efficiently.
- Gathered comprehensive personal, medical, and insurance information.
- Managed daily collection and balancing of patient payments.
- Facilitated patient's transport needs.
Front desk receptionist
Reconstructive orthopedics
12.2019 - 03.2020
- Handled scheduling and communicated test outcomes.
- Executed document scanning, faxing, and filing tasks efficiently.
- Managed insurance verifications for patient arrivals and departures.
- Assembled all relevant data to achieve accurate benefits confirmation.
- Ensured accurate reconciliation of daily patient payment collections.
Front Office Assistant
Heymann Manders and Green Dermatology
10.2018 - 11.2019
- Coordinated patient appointments alongside managing phone calls and delivering lab results.
- Performed scanning, faxing and filing duties accurately.
- Managed patient check-ins and checkouts ensuring accurate insurance checks.
- Supported patients in filling out medical documentation and verified fees according to insurance protocol.
- Assembled all relevant data to accurately verify benefits.
- Processed patient transactions and ensured daily balances matched expectations.
- Facilitated seamless communication between clinical and EMA divisions.
Front Office Assistant
Mt laurel Primary Care
05.2016 - 04.2018
- Handled patient communications efficiently for scheduling and result updates.
- Organized and managed filing systems.
- Managed patient checkout processes efficiently.
- Guided patients through medical form completion and collected fees per insurance protocol.
- Collected all personal, medical, and insurance information to provide accurate verification of benefits
- Processed patient payments and reconciled finances at day’s end.
- Collaborated with Greenway, Athena, and Navinet.
Companion
Aleph Home Care
04.2016 - 05.2016
- Transported patients to scheduled medical appointments.
- Provided walking services for patients' dogs.
- Conducted regular housekeeping tasks.
- Aid patients with putting on clothes.
- Tracked patient condition throughout medication intake.
Medical Assistant Intern
Advocare Greentree Pediatrics
03.2016 - 04.2016
- Escorted patients to exam rooms and measured vital signs, including pulse oximetry.
- Administered vision tests.
- Completed documentation required for vaccine approval.
- Supervised administration of injections and performed in-office treatments.
- Monitored check-in and check-out processes.
Education
Certified Nursing Assistant -
Broadway Vocational Technical School
Camden, NJProfessional Medical Assistant -
Harris School of Business
Cherry Hill, NJ01.2016
Skills
- Administering Injections
- Vital Signs
- Anatomy and Physiology
- Specimen Collection
- Billing and Coding
- Appointment Scheduling
- Phlebotomy
- Pharmacology
- Patient Charting
- CMS-1500 forms
- EKG’s
- OSHA and HIPAA Compliance
- Keyboarding
- Minor Surgical Procedures
- Medical Law and Ethics
- Medical Terminology
- Trustworthy
- Reliable
- Able to work with minimal supervision
- CPR Certified
- Bilingual Spanish/English
Languages
Spanish
Professional Working
Timeline
Patient Coordinator
Mid Atlantic Retina
03.2022 - Current
Patient access center rep
Southern Jersey family medical center
09.2021 - Current
Patient access Representative
MD Anderson Cooper
04.2021 - 07.2021
Front desk receptionist
Reconstructive orthopedics
12.2019 - 03.2020
Front Office Assistant
Heymann Manders and Green Dermatology
10.2018 - 11.2019
Front Office Assistant
Mt laurel Primary Care
05.2016 - 04.2018
Companion
Aleph Home Care
04.2016 - 05.2016
Medical Assistant Intern
Advocare Greentree Pediatrics
03.2016 - 04.2016
Professional Medical Assistant -
Harris School of Business
Certified Nursing Assistant -
Broadway Vocational Technical School
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