Jessica PEREZ
Temple City,ca
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Hearing Heal Medical Clinic
Pasadena, CA
02.2023 - Current
- Scheduled evaluations and procedures for patients.
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Compiled and maintained medical charts and reports in complex digital databases.
- Completed insurance verifications and claim forms for patient intake and processing.
- Obtained informed consent and payment documentation from patients and filed in system.
- Processed patient intake information and updated medical records prior to treatment.
- Explained policies, procedures and services to patients.
- Received and routed care team messages and documents to appropriate staff.
Client Relations Representative
Rusnak Mercedes-Benz of Arcadia
Arcadia, CA
04.2013 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 70-90 calls daily inbound and outbound addressing customer inquiries, solving problems and providing product information.
- Developed relationships with clients through regular follow-up calls, emails, and surveys.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with other departments within the organization as necessary to resolve customer issues quickly and effectively.
Education
Bachelor of Science - Criminal Justice
Platt College
Alhambra, CA2014
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA2011
Skills
Strong customer service and written
communication skills
Excellent analytical and
organizational skills
Experienced working in a fast paced
environment
- CDK Experienced
- Able to quickly build rapport and establish a solid trust between the company and client (retention)
- Proficient in Microsoft Word, Outlook, Excel and Powerpoint
Timeline
Patient Care Coordinator
Hearing Heal Medical Clinic
02.2023 - Current
Client Relations Representative
Rusnak Mercedes-Benz of Arcadia
04.2013 - 04.2020
Bachelor of Science - Criminal Justice
Platt College
Associate of Science - Business Administration
Pasadena City College
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