Jessica Perez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Manager
Dunkin' Donuts
12.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
Dunkin' Donuts
07.2005 - 11.2009
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Secretary Manager
Quality Gym Service
06.2003 - 07.2005
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
- Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
- Created organized filing system to manage department documents.
Education
High School Diploma -
Central Falls High School
Central Falls, RI06.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Teamwork and Collaboration
- Computer Skills
- Ability to make changes
- Pleasant , friendly communications
- Excellent recall of names and faces
Additional Information
Talented Communications manager with years of experience, utilizing proactive and out-of-the-box thinking
Timeline
Manager
Dunkin' Donuts
12.2009 - Current
Crew Member
Dunkin' Donuts
07.2005 - 11.2009
Secretary Manager
Quality Gym Service
06.2003 - 07.2005
High School Diploma -
Central Falls High School