Jessica Perez
Hendersonville,TN
Summary
Experienced healthcare professional with over 14 years of EHR expertise. Skilled in guiding teams and prioritizing customer service to achieve objectives. Proven ability to collaborate across the organization for measurable benefits.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior EHR Analyst
AEHR Process Improvement
Brentwood, TN
04.2022 - Current
- Currently standardizing the GME Resident program across the Enterprise
- Developing eCW upgrade documentation to include processes for several teams
- Manage and lead CPSS Advisory Committee (formerly known as AEHR Governance Committee)
- Created a standardized implementation process and long-term maintenance plan for Urgent Care Clinics
- Assisted the AEHR Education team with updating/validating job-aids for end users.
Cons Provider Solutions Specialist
TriStar IT&S Division
Brentwood, TN
03.2014 - 04.2022
- Lead analyst on the PSG NorthCrest acquisition
- Recertified all TriStar CPSS analysts in eCW, as a Certified Trainer
- Lead analyst for 13 practice acquisitions to eCW
- Supported with pilot projects for new applications/features within eCW
- Team Panel Lead for Peer Panel Interviews in the TNA market
- Conducted New Hire Orientation for new PSG clinical staff members.
EHR Implementation Specialist II
HCA - Clinical Services Group
Nashville, TN
11.2012 - 03.2014
- Implemented 8 practices to eClinicalWorks from paper charts
- Train physicians, nurses, and staff on eCW
- Incorporate and ensure practice is abiding by meaningful use criteria
- Implemented the pilot practice in New Hampshire.
Patient Access Registrar
TriStar Hendersonville Medical Center
Hendersonville, TN
03.2012 - 11.2012
- Register 150+ patients a week by using Meditech
- Work on pre-certifications on surgery and clinical patients
- Verify 45+ insurance policies a day
- Responsible for registering in the ER and outpatient services dept.
Customer Service Representative
First Choice Home Medical
Bowling Green, KY
06.2011 - 12.2011
- Receive and input 35+ new referrals in the system
- Triage telephone calls for requests/orders
- Work on 50+ intakes a week distributing proper equipment to patients
- Communicate with insurance companies about patient’s benefits.
Education
Bachelor’s degree in Healthcare Administration -
Western Kentucky University
12-2011
Skills
- Information Gathering
- Workflow Analysis
- Documentation And Reporting
- Project Management
- JIRA Systems
- Microsoft Office Suite
- Continuous Improvement
Certification
- Currently working towards the PMP Certification
- eClinicalWorks Certified
- EMR Edge Advanced Certified (eClinicalWorks)
- HCA’s Ambulatory EHR’s eCW Training Modules Certification
Accomplishments
· TriStar ITG EAG Member – 2022
· Graduate of the Aspiring Managers course – 2018
· Attended the American College of Healthcare Executives Congress in Chicago
March 2011
· Member of American College of Healthcare Executives (ACHE)
· Alumni of ACHESA (student organization)
· National Student Athlete 2007
References
References available upon request.
Timeline
Senior EHR Analyst
AEHR Process Improvement
04.2022 - Current
Cons Provider Solutions Specialist
TriStar IT&S Division
03.2014 - 04.2022
EHR Implementation Specialist II
HCA - Clinical Services Group
11.2012 - 03.2014
Patient Access Registrar
TriStar Hendersonville Medical Center
03.2012 - 11.2012
Customer Service Representative
First Choice Home Medical
06.2011 - 12.2011
Bachelor’s degree in Healthcare Administration -
Western Kentucky University
- Currently working towards the PMP Certification
- eClinicalWorks Certified
- EMR Edge Advanced Certified (eClinicalWorks)
- HCA’s Ambulatory EHR’s eCW Training Modules Certification
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