Jessica Perez
Thurmont,MD
Summary
Skilled professional with a solid foundation in information technology and extensive experience in office management. Proven ability to improve workflow, manage complex projects, and lead teams to meet ambitious goals. Eager to apply technical and administrative expertise in a challenging new environment, ideally within a federal government agency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Dental One Associates
Springfield, VA
03.2018 - 09.2024
- Supervise the department in the completion of day to day procedures
- Ensure all training and coaching is suited for the positions and attributes of the individuals involved
- Work with Eaglesoft, software, G5 Dentrix, Denticon computer software
- Managed and processed payroll for all staff
- Intermediate knowledge in supporting: Networking, Active Directory, and Computer Imaging
- Met all production goals for nine providers and keep account revenue low
- Ability to handle 24/7 on-call rotational duty
- Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, Excel, power point presentation and Information Security
- Prepare various reports: insurance agent reports, production reports and KPI budget reports
- Ensure that current regulatory requirements are updated as required
- Partner and collaborate with dental sales suppliers and vendors, as necessary
- Organized and capable of multitasking in a fast paced, team driven environment
- Deal with all customer queries in an orderly and efficient manner
- Direct staff to greet and serve all patients as they arrive
- Maintain the dental clinic’s budget, general ledger and accounting systems
- Downloaded AI Overjet dental technology on all 20 computers in the dental clinic, trained all admin and clinical staff on how to use the new software
- Processed of DHMO and PPO primary insurance and secondary insurance claims
- Managed doctor’s patient’s schedules making sure patients are being seen on time
- Managed the setup of operatories and surgery room for all dentist patients in the clinic
- Successfully allocated resources and managed budgets patients accounts of over $5M, leading to an increase in project efficiency by 30%.
Financial Advisor
Primerica Financial Services
Alexandria, VA
07.2015 - 03.2018
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Calculate premiums and establish payment method
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Confer with clients to obtain and provide information when claims are made on a policy
- Contact underwriter and submit forms to obtain binder coverage
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plan
- Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
Office Manager
Dr. Fattahi D.D.S Family & Cosmetic Dentistry
Washington, DC
12.2011 - 03.2018
Clinical Manager
Reston Dental Care
Reston, VA
12.2009 - 12.2011
Assistant Manager
Lake Center Family & Cosmetic Dentistry
Potomac Falls, VA
04.2005 - 12.2009
Education
Associates degree in Information Technology, Software Engineer -
Stratford University
05.2022
Dental Assistant Certificate -
ACT College
Arlington, VA10.2004
High School Diploma -
Potomac Senior High School
06.2001
Skills
- Fundamentals of IT Security
- Microsoft 365 Software
- Fundamentals Networking
- Programming Fundamentals
- MS Windows
- Hardware Fundamentals
- Business Analysis
- MS Office
- Database Programming
- Account Reconciliation
- Project Management
- Hardware Installation
- Software configuration
- Software updating
- Technical Troubleshooting
- Device Installation
References
- Amear M. Tadros, DMD, (703)430-2020, Potomac Falls, VA
- Tosin Onikwatae, Office Manager, (202)498-3490, Alexandria, VA
- Ana P. Rios, (571)351-7377, Regional Manager, Alexandria, VA
Certification
- x-ray Certification
Timeline
Office Manager
Dental One Associates
03.2018 - 09.2024
Financial Advisor
Primerica Financial Services
07.2015 - 03.2018
Office Manager
Dr. Fattahi D.D.S Family & Cosmetic Dentistry
12.2011 - 03.2018
Clinical Manager
Reston Dental Care
12.2009 - 12.2011
Assistant Manager
Lake Center Family & Cosmetic Dentistry
04.2005 - 12.2009
Associates degree in Information Technology, Software Engineer -
Stratford University
Dental Assistant Certificate -
ACT College
High School Diploma -
Potomac Senior High School
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