Summary
Overview
Work History
Skills
Timeline
Bartender

Jessica Perez

San Pedro,CA

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Disneyland Resort Hotels, enhancing guest satisfaction and efficiency. As a Floor Manager at San Pedro Brewing Company, I significantly improved operations and customer experiences. My reliable teamwork and proficient cash handling stand out, making me a valuable asset to any team.

Overview

10
10
years of professional experience

Work History

Floor Manager

San Pedro Brewing Company
02.2015 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 15 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Server

San Pedro Brewing Company
02.2015 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

San Pedro Brewing Co/John T's Tavern
02.2015 - Current
  • Served high customer volumes during special events, nights, and weekend.

  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Host

Disneyland Resort Hotels
10.2022 - 10.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests.

Bartender

Disneyland Resort Hotels
10.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Floor Manager

Jimmy E’s Bar and Grill
07.2019 - 10.2022
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 15 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Bartender

Jimmy E’s Bar and Grill
07.2019 - 10.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Host

Disneyland Resort Hotels
10.2022 - 10.2024

Bartender

Disneyland Resort Hotels
10.2022 - 10.2024

Floor Manager

Jimmy E’s Bar and Grill
07.2019 - 10.2022

Bartender

Jimmy E’s Bar and Grill
07.2019 - 10.2022

Floor Manager

San Pedro Brewing Company
02.2015 - Current

Server

San Pedro Brewing Company
02.2015 - Current

Bartender

San Pedro Brewing Co/John T's Tavern
02.2015 - Current

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Jessica Perez