Jessica Perez
New York
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist
Phelbx
01.2024 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Ensuring proper labeling of collection vials are filled
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used
- Reviewed and processed requisitions for laboratory tests
- Scheduling the patient appointment with a reliable time frame
- Assembling equipment, such as disposable containers for needles, blood collection devices, gauze, alcohol, and tourniquets
- Dropping off blood samples in designated blood clinics locations for pick up from labs
- Improved patient comfort and trust with compassionate communication and professional bedside manner
- Communication with drivers or physicians for accurate sample testing
- Centrifuged blood samples as outlined in clinical protocols
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike
Coordinator
Pure Staffing LLC
01.2021 - 11.2023
- Supporting day-to-day operations
- Coordinating staff according to client needs
- Act as a liaison between clients, team members, and stakeholders
- Used computer software and systems to enter data and review and draft documents
- Organized data by creating spreadsheets or other visual aids for easier analysis
- Generated reports to track customer orders and delivery performance
- Conducted comprehensive market research to inform strategic planning.
- Furnished team members with supplies and resources to complete tasks
- Monitor activity within the team daily to ensure that all tasks and customer orders are being processed in a timely manner
- Handled administrative tasks for team members, helping projects run smoothly
- Leveraged office management systems for maintaining files and records
- Oversight of open contingent customer orders and delivery to ensure the highest quality of services are rendered
- Build and maintain strong relationships with clients, team members, and the Pure Staffing team
- Proactively identify challenges clients may encounter and assist with resolution
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
OBGYN Medical Assistant
BronxCare Hospital
05.2018 - 12.2022
- Supported day-to-day operations
- Coordinated staff according to client needs
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Answered patient questions regarding collection techniques and offered additional resources on collection process
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Committed to delivering excellent customer service while working in a fast-paced environment
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Patient Care Technician
BronxCare Hospital
06.2010 - 05.2018
- Collected blood samples and body fluids to prepare for diagnostic testing
- Explained medical instructions to patients and family members
- Applied clean dressings, slings and support bandages
- Communicated with patients to determine need for assistance or social and emotional support
- Checked vital signs and recorded intake information to monitor patient stability
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
- Provided information, such as directions, visiting hours, and patient status information to visitors and callers
- Assist patients with initial check-ins and provide support for nurses on assignment
- Build and maintain strong relationships with contracted nurses, patients, and other hospital staff
- Proactively identify challenges patients may encounter and assist with resolution; including but not limited to contacting nurses and physicians
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers
- Participated in multi-skilled activities, supporting a patient-centered approach to achieving desired outcomes
Unit Associate
BronxCare Hospital
07.2008 - 06.2010
- Supporting day to day operations
- Coordinating staff according to client needs
- Getting all needed info from clients
- Arranged hospital admissions for patients
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed routine and scheduled maintenance services
- Tracked customer orders and shipments
- Managed complex scheduling needs to ensure adequate staffing levels were maintained at all times while minimizing overtime costs for the department.
- Coordinated discharge planning efforts with healthcare team members including physicians, case managers, social workers resulting in smoother transitions for patients leaving the facility.
Education
No Degree - Nursing
Rockland Community College
Suffern, NY01-2019
High School Diploma -
Murry Bergtraum High School
New York, NY01-2008
Skills
- Data Entry
- Staff Management
- Medical and Nursing Coordination
- Customer Service
- Venipuncture
- Certified in CPR/AED
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
Phelbx
01.2024 - Current
Coordinator
Pure Staffing LLC
01.2021 - 11.2023
OBGYN Medical Assistant
BronxCare Hospital
05.2018 - 12.2022
Patient Care Technician
BronxCare Hospital
06.2010 - 05.2018
Unit Associate
BronxCare Hospital
07.2008 - 06.2010
No Degree - Nursing
Rockland Community College
High School Diploma -
Murry Bergtraum High School
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