Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Perez

New York

Summary

Proactive and goal-oriented professional with a background in overseeing housing programs and a history of meeting company needs with consistent and organized practices. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housing Supervisor

Help Usa
07.2024 - Current
  • Collaborated with local agencies to support low-income families in accessing affordable housing options.
  • Managed lease agreements accurately, maintaining compliance with all applicable regulations.
  • Introduced clients to types of units available and performed thorough walkthroughs of premises.
  • Provided leadership, training, and oversight to Housing Specialist staff to ensure effective service delivery
  • Established and maintained relationships with real estate brokers to increase housing placements
  • Provided client-centered guidance on housing plans, including short-term strategies and long-term housing goals, to promote housing stability and self-sufficiency.
  • Consistently exceeded performance targets and organizational objectives

Case Manager

Help Usa
09.2023 - 07.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Evaluated residential environments for compliance with program standards
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Housing Specialist

HELP USA
02.2022 - 09.2023
  • Assisted clients with permanent housing transitions.
  • Educated clients on lease and rental agreements.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Advised residents on tenancy and estate management services information.
  • Maintained accurate records and documented client data in company databases.
  • Collaborated with social workers to support clients.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
  • Made referrals to utilize community resources for resident's needs.

Sales Representative

Metro By T-Mobile
06.2018 - 12.2019
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Education

High School Diploma -

Community Health Academy of the Heights
06.2014

Skills

  • Data Collection and Entry
  • Goal Setting
  • Customer- and Service-Oriented
  • Superb Time Management
  • Multitasking and Organization
  • Section 8 programs
  • Leasing and sales
  • Case management
  • Documentation and reporting
  • Email and telephone etiquette

Certification

Adult First Aid/CPR/AED Certification

Languages

Spanish

Timeline

Housing Supervisor

Help Usa
07.2024 - Current

Case Manager

Help Usa
09.2023 - 07.2024

Housing Specialist

HELP USA
02.2022 - 09.2023

Sales Representative

Metro By T-Mobile
06.2018 - 12.2019

High School Diploma -

Community Health Academy of the Heights

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