Jessica Perez
Inglewood,CA
Summary
Dynamic General Manager with a proven track record at McDonald’s, excelling in operations management and team leadership. Successfully increased sales and profitability through strategic planning and relationship building. Recognized for enhancing employee satisfaction and streamlining processes, driving overall efficiency and customer loyalty. Skilled in P&L management and effective problem resolution.
Overview
13
13
years of professional experience
Work History
General Manager
McDonald’s
Los Angeles, CA
03.2012 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Inglewood High School
Inglewood, CA06.2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- P&L management
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Performance evaluations
- Workflow planning
- Expense control
Timeline
General Manager
McDonald’s
03.2012 - Current
Inglewood High School