Jessica Perkins
Denver,CO
Summary
Collaborative leader with dedication to partnering with coworkers to continually deliver exceptional customer service in fast paced environments. Enhances customer experiences by applying analytical problem solving skills, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Home Depot
01.2024 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Law Intern
Sigelman Law
05.2021 - 08.2021
- Worked closely with attorneys on case research to prepare for trial.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Facilitated negotiations between parties through diplomatic communication techniques, achieving mutually beneficial agreements when possible.
- Collaborated with attorneys to develop strategies for each case.
- Compiled, reviewed, and edited crucial litigation documents.
Law Intern
Perlman Law
05.2018 - 08.2018
- Worked closely with attorneys on case research to prepare for trial.
- Increased understanding of legal concepts for clients by creating informative materials and presenting them in a clear, concise manner.
- Met with clients to help attorneys prepare for depositions.
Field Researcher
Laguna Ocean Foundation
05.2018 - 08.2018
- Maintained detailed records of all field activities, ensuring accurate documentation for future reference and analysis purposes.
- Utilized advanced analytical tools to interpret complex data sets, providing valuable insights for decisionmakers.
- Improved team collaboration with clear communication and effective delegation of tasks.
Education
J.D. - Environmental Law
University of Denver Sturm College of Law
Denver, CO12.2023
Bachelor of Science - Environmental Science
University of Colorado
Boulder, CO05.2019
Skills
- Data analysis and statistical modeling including proficiency with ArcGIS and Global Mapper
- Ability to work collaboratively with attorneys and other legal professionals to provide excellent client service
- Expertise in handling complex customer inquiries and complaints with empathy and professionalism
- Proven ability to lead and motivate customer service teams, conduct performance reviews, and manage conflict
- High level of accuracy in handling customer requests, managing data, and overseeing service delivery
Timeline
Customer Service Lead
Home Depot
01.2024 - Current
Law Intern
Sigelman Law
05.2021 - 08.2021
Law Intern
Perlman Law
05.2018 - 08.2018
Field Researcher
Laguna Ocean Foundation
05.2018 - 08.2018
J.D. - Environmental Law
University of Denver Sturm College of Law
Bachelor of Science - Environmental Science
University of Colorado