Jessica Perkins
Yorba Linda,CA
Summary
Goal-oriented Benefits Human Resources professional with extensive multi-state, multi-billion industry experience in leave of absence and benefits administration. Expertise in communication, problem-solving, adaptability to change, ensures seamless benefits operations and enhances employee satisfaction.
Overview
25
25
years of professional experience
Work History
Benefits Manager – Leave of Absence
loanDepot
Remote
10.2021 - 06.2023
- Responsible for managing all aspects of multi-state leave of absence in compliance with State/Federal laws and company policies
- Provided coaching and training to the team
- Answered escalated employee questions regarding interpretation of leave policies, review disputes and appeals
- Led the Interactive and Americans with Disabilities Act (ADA) process
- Monitored all work activities to ensure balancing of daily workloads of the team
- Developed and motivated the team
- Worked with carriers and providers in monitoring systems and administration of plans
- Reviewed and updated leave of absence processes and procedures
- Effectively collaborated and partnered with Human Resources Business Partners, Legal, and Management teams regarding leave of absence and Americans with Disabilities Act (ADA) accommodation requests, determinations, and statuses
- Provided reporting and analysis of leave based concerns for Leadership.
Benefits Administrator
loanDepot
Remote
01.2021 - 10.2021
- Responsible for the daily administration of the Leave of Absence (LOA) process, including Americans with Disabilities Act (ADA) determinations, following eligibility rules, and adhering to multi-state federal laws and regulations
- Provided guidance, timely responses, and excellent customer service to employees, HR Business Partners, and Management
- Created correspondence for the Interactive Letter Process and prepared outstanding LOAs documentation for Legal
- Sent out notifications, premium balances, and benefit premium invoices to employees
- Managed the Benefits email inbox by responding to and answering employee questions
- Processed LOAs and Returns in the HRIS system
- Created tech tickets for employees going out on LOA and returning from LOA
- Maintained and updated leave of absence status in the HRIS system
- Managed Cigna inbox and Salary Wage requests reports
- Entered claims in Cigna iAM Self Service Employer portal
- Completed EDD/SDI, PFL, and NYSIF claim forms for the state
- Maintained and updated the LOA Tracker spreadsheet by ensuring information is entered accurately and efficiently
- Provided LOA training to new team members.
Domestic Engineer
Stay at Home Mom
04.2014 - 01.2021
Benefits Analyst/HRIS Analyst/HR Specialist
Molina Healthcare, Inc. LB
11.2010 - 03.2014
- Daily administration of multi-state, company-wide Leave of Absence, Disability, Americans with Disabilities Act (ADA), and Workers’ Compensation processes, ensuring compliance with state and federal regulations
- Determined employee eligibility for Leave of Absences, including but not limited to FMLA, Medical Leave, Short-Term disability, and Long-Term disability, and Americans with Disabilities Act (ADA)
- Internal consultant to employees, HR Partners, Managers, and payroll
- Maintained and updated leave of absence status in HRIS system
- Maintained highly confidential employee personal health information and files
- Ensure HIPAA compliance
- Prepared and provided leave of absence training to field managers and HR Partner
- Evaluated, assessed, and maintained ERP foundation data structure to ensure compatibility with operational and cross functional practices within the organization, including mapping data to enterprise-wide financial systems
- Performed periodic audits of critical data elements, systems configurations, and system processes
- Designed and generated standard and custom reports
- Identified and troubleshoot system issues, communicated with technical staff when required
- Assisted in identifying and analyzing HRIS-related problems and developed solutions
- Maintained functional documentation to include business requirements, business workflow, test plans and scripts, communication plans, training documents and procedures
- Performed regular audits on systems applications
- Program administrator for Six Degrees employee referral program
- Maintained employee referral information in Kenexa
- People Analytics, created charts, graphs for monthly newsletter.
Benefits Specialist
Guess, Inc.
Los Angeles, CA
05.2010 - 11.2010
- Daily administration of Benefits, including medical, ancillary coverage and indemnity plans as well as EAP, FSAs/HSAs, COBRA, and 401k
- Prepared 401k deduction/contribution reports for each payroll, process requests for loans and hardship withdrawals and other distribution
- Maintained and audited HRIS system for accuracy of benefits information
- Processed weekly event maintenance, Deduction Calculation, and running BAS in PeopleSoft
- Multi-state administration and tracking of leave of absences, ensuring compliance with state & federal regulations
- Supported corporate and field locations with administration of policies/procedures
- Audited files and processes
- Reconciled premium billings
- Conducted weekly Benefits Orientations
- Assisted with Wellness Programs and Health Fairs.
Contract Human Resources Generalist
DDi Corp and American Home Mortgage
03.2009 - 05.2010
- Daily administration of Benefits, including medical, dental, vision, Life & ADD, Long Term Disability, Short Term Disability, EAP, FSAs/HSAs, COBRA, and 401k
- Consultant to internal and field locations with administration of policies and procedures
- Maintained the HRIS system, making sure that it is interfacing with other systems and external vendor systems
- Claims resolution and vendor interaction
- Collaborated on the implementation of new systems
- Created and generated various HR and Benefits reports
- Provided HR leadership and coaching to employees and managers regarding employee relations issues
- Conducted investigations, conflict resolution, teamwork, participation, and facilitation
- Interpreted HR policies, practices, and procedures
- Daily administration and tracking of Leave of Absences and Workers Compensation
- Payroll support
- Ensured legal compliance with EEO, Unemployment, and Affirmative Action
- Conducted new hire orientations and exit interviews
- Assisted with the performance review process by sending out notification to management to complete and revise reviews; tracked and updated the status of performance reviews.
Benefits Specialist
AccentCare, Inc.
Irvine, CA
02.2007 - 02.2008
- Responsible for the daily administration of health & welfare programs including medical, dental, vision, Life & ADD, Long Term Care, Short Term Disability, Long Term Disability, Employment Assistance Program, Flexible Spending Accounts, COBRA, 401k, Medical Child Support Orders for approximately 8,000 employees
- Reconciled plan premium billings and processed invoices for payment
- Administered retiree and COBRA enrollments in health plans including establishing participant accounts and collecting and processing premium payments
- Acted as a liaison between vendors and communicated with carriers to resolve coverage and claims issues
- Prepared 401k deduction/contribution reports for each payroll, processed requests for loans and hardship withdrawals and other distribution
- Gathered information and assisted with the 401k non-discrimination testing
- Managed maintenance of employee benefits records
- Updated and prepared written benefits communication and materials including benefits packages and other miscellaneous company programs
- Processed death and disability claims for payment to claimants and beneficiaries
- Maintained accurate and complete files on benefit providers/carriers regarding plan descriptions, contracts, amendments, and other benefit related documents
- Contributed in the evaluation and analysis of existing programs, proposed enhancements to existing programs as well as new programs to recommend action to the VP of Human Resources
- Active role in various committees and performed other duties as assigned.
Benefits Representative II
Ameriquest Mortgage/ ACC Capital Holdings
01.2004 - 08.2006
- Responsible for daily administration of health and welfare plans including medical, dental, vision, life/AD&D, disability, FSA, FMLA, Workers Compensation, MCSO, 401k, executive reimbursement, and miscellaneous fringe benefits such as educational programs
- Claims resolution, acting as a liaison between associates and vendors for problem resolution
- Processed daily event maintenance and event coordination in PeopleSoft
- Conducted daily HRIS audits, performed system maintenance and testing
- Conducted new hire orientations, open enrollment and participated in the interviewing process
- Prepared and updated written benefits communication in connection with new hire orientation, open enrollment, wellness, and other miscellaneous company programs
- Took charge of and managed several projects such as COBRA new hire and severance pay outs, TRIP (Travel Reimbursement Incentive Program), and AmeriCares (a company sponsored assistance program).
Human Resources
Northrop Grumman Space Technology
Redondo Beach
09.2002 - 10.2003
- Provided Human Resources support to the Ground Systems Directorate and Electrical Production Directorate
- Internal consultant to employees and management on HR policies and procedures
- Conducted interviews, new hire orientations, and exit interviews
- Assisted employees with FMLA, terminations, status changes, transfers, promotions, and other HR related tasks
- Generated salary, performance delinquency reports, new hire, termination, review rating, organization details, and sick leave audit reports
- Ensured compliance with Affirmative Action, EEO, COBRA, and Medical Child Support Orders
- Administration of performance management reviews.
Contract Labor/Employee Relations/Comp Assistant
UCI Medical Center
03.2002 - 09.2002
- Processed grievances and complaints
- Tracked and monitored all corrective actions and involuntary separations
- Scheduled and coordinated grievance hearings and meetings
- Project coordinator for salary equity review of represented employees across the Medical Center
- Researched and screened employee work and salary history information against project parameters
- Recommended approval or denial based on assessment of each claim
- Conducted job evaluation studies
- Projected costs of equity adjustments and generated reports for management review
- Prepared individualized employee communications as well as summarized results for union representatives.
Senior Human Resources Assistant
TRW, Space & Electronics
Redondo Beach, CA
04.2001 - 03.2002
- Provided guidance and advised on HR policy and procedures to employees and managers
- Recruiting, relocation, new hire orientation, and terminations
- Handling of sensitive personnel transactions and processes - including composition/assembly of offer packages, increase justifications, layoff notices
- Generated various employee analysis reports from the HRIS system
- Involved in various HR projects ex: TEAMS (TRW’s Electronic Applicant Management System, MRR & OIP, and EPDP (Employee Performance and Development Process).
Personnel Representative/Human Resources Generalist
01.1998 - 01.2000
- Advised management on employee development issues, teamwork, participation, and facilitation for healthier work relationships
- Extensive employee relations and counseling
- Addressed conflict between management and employees to resolve them in a positive manner
- Interpreted HR policies, practices, and procedures
- Conducted new hire, benefits, orientations
- Full charge of recruiting, screening, testing, and interviewing of candidates
- Conducted exit interviews and processed termination paperwork
- Administered Benefits and Payroll functions
- Active role in the Safety and ISO9000 committee.
Education
Skills
- Workday
- PeopleSoft
- Oracle JDE
- Businessolver
- Lawson
- ADP (Workforce)
- MS Office applications
- Interactive Absence Manager (iAM)
- Working knowledge of company-wide, multi-state, Leave of Absence, Disability, Americans with Disabilities Act (ADA), and Workers’ Compensation processes as well as employee benefit plans and indemnity coverages
- Comply with Health Insurance Portability and Accountability Act (HIPAA)
- Inclusion, integrity, and accountability
- Flexible, adaptable, and self-motivated with a positive “can do” attitude
- Highly organized, multi-task oriented with the ability to work well under pressure
- Attention to detail & accuracy
- Excellent interpersonal, verbal, and written communication skills
- A team player that collaborates well with and treats others with respect
- Ability to effectively interface well up, down, and across the organization with all types of employees in diverse situations
- Exceptional ability to maintain confidentiality, prioritize projects, problem solve and carry out work independently
- Bilingual in English and Spanish
Compliance
Comply with Health Insurance Portability and Accountability Act (HIPAA)
Timeline
Benefits Manager – Leave of Absence
loanDepot
10.2021 - 06.2023
Benefits Administrator
loanDepot
01.2021 - 10.2021
Domestic Engineer
Stay at Home Mom
04.2014 - 01.2021
Benefits Analyst/HRIS Analyst/HR Specialist
Molina Healthcare, Inc. LB
11.2010 - 03.2014
Benefits Specialist
Guess, Inc.
05.2010 - 11.2010
Contract Human Resources Generalist
DDi Corp and American Home Mortgage
03.2009 - 05.2010
Benefits Specialist
AccentCare, Inc.
02.2007 - 02.2008
Benefits Representative II
Ameriquest Mortgage/ ACC Capital Holdings
01.2004 - 08.2006
Human Resources
Northrop Grumman Space Technology
09.2002 - 10.2003
Contract Labor/Employee Relations/Comp Assistant
UCI Medical Center
03.2002 - 09.2002
Senior Human Resources Assistant
TRW, Space & Electronics
04.2001 - 03.2002
Personnel Representative/Human Resources Generalist
01.1998 - 01.2000