Jessica Perkins
Fort Worth
Summary
Dynamic Patient Service Supervisor at Morrison Healthcare with a proven track record in enhancing patient satisfaction through effective communication and conflict resolution. Skilled in food safety compliance and team leadership, I excel in fostering a culture of accountability while ensuring timely, diet-compliant meal delivery across multiple units.
Overview
22
22
years of professional experience
Work History
Patient Service Supervisor
Morrison Healthcare
Fort Wo
10.2022 - Current
- Supervise daily operations of patient meal services across multiple units, ensuring timely, accurate, and diet compliant food delivery in alignment with clinical nutrition standards.
- Leading and training a team of associates, fostering a culture of accountability, efficiency, and compassionate service.
- Collaborate with dietitians and nursing staff to address patient dietary needs, preferences, and special request, improving patient satisfaction.
- Monitor food safety, sanitation, and infection control practices in compliance with hospital and regulatory standards.
- Resolving patient service issues promptly and professionally, maintaining high standards of customer service, and communication.
Materials Technician
Texas Health Resources
Fort Worth
07.2017 - 06.2021
- Demonstrated strict attention to detail in a fast paced environment. Including; planning, sourcing, procuring, transporting, storing and controlling within a hospital supply chain.
- Assisted with inventory, including receipt, inspection, and stocking of materials and equipment, and cleaned, disinfected, and maintained clean rooms and equipment.
- Conferred with customers (Nurses) to determine how to tailor materials to needs.
- Maintained Knowledge of new or substitute materials moving through the facility.
- Being a dependable and sturdy technician ensuring material reach the patient in a smooth and timely manner.
Jewelry Consultant
Zales Corporation
Mansfield
07.2011 - 07.2017
- Maintained detailed customer records to facilitate customer engagement and uncover potential sales opportunities such as birthdays.
- Followed strict security and merchandising policies with new shipment processing and display case replenishment.
- Sent thank you notes, notified customers of sales, and called individuals personally to drive sales.
- Presented merchandise with polished communication skills to set correct tone for different purchases.
- Handled customer transactions professionally and with discretion to maintain confidentiality.
- Educated customers about extended service plans and financing options to increase revenue.
- Contributed in-depth jewelry knowledge to team members and customers and consistently exceeded sales goals.
- Tracked inventory and alerted management of shrinkage concerns or reordering needs.
- Revamped, restocked, and organized cases regularly to keep displays fresh.
- Approached customers with friendly manner to engage, determine needs, and help with product decisionmaking.
- Learned ins and outs of different types of fine jewelry to deliver optimal customer service.
- Monitored guests and followed protocols to secure store inventory against loss.
- Educated customers about key product attributes to generate interest and build clientele.
- Developed high level of knowledge for current products with in-depth understanding of vendor sales information and pamphlets.
- Coordinated repairs for customers, including both warrantied and non-warranty services.
Assistant Manager
Blockbuster Corporation
New York
01.2004 - 08.2010
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Coordinated work handoffs and schedules with other Shift Managers.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upperlevel management.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Maintained focus on promoting and driving sales, including execution of next season planning.
- Analyzed productivity reports to manage overall performance.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Education
David Lipscomb University
Nashville, TN05-2004
High School Diploma - Music performance
Nashville School of the Arts
Nashville, TN05.2000
Skills
- Research production Coordination
- Customer relations Multitasking
- Problem-solving Training
- Organization Teamwork
- Supply Chain
- Purchasing
- Effective communication
- Food safety compliance
- Conflict resolution
- Time management
- Strong leadership
- Staff scheduling
Timeline
Patient Service Supervisor
Morrison Healthcare
10.2022 - Current
Materials Technician
Texas Health Resources
07.2017 - 06.2021
Jewelry Consultant
Zales Corporation
07.2011 - 07.2017
Assistant Manager
Blockbuster Corporation
01.2004 - 08.2010
David Lipscomb University
High School Diploma - Music performance
Nashville School of the Arts
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