Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Pernell

Chicago,IL

Summary

Proactive Server and Service Manager with extensive experience in high-pressure environments, specializing in customer satisfaction and efficient service delivery. Proven expertise in team collaboration, training, and sales enhancement. Bringing strong multitasking abilities, POS system knowledge, and strategic initiative development to drive business growth and guest satisfaction.

Overview

9
9
years of professional experience

Work History

Server/Service Manager

Storyville
12.2021 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.

Server/Banquet Server/Trainer

Crave American Kitchen & Sushi Bar
01.2017 - 02.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Big Bowl
03.2015 - 01.2017
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Education

GED -

City Colleges of Chicago
Chicago, IL
2003

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Food safety understanding
  • Sales expertise
  • Reliable and Responsible
  • Team Player
  • Multitasking
  • Attention to Detail

Timeline

Server/Service Manager

Storyville
12.2021 - 07.2024

Server/Banquet Server/Trainer

Crave American Kitchen & Sushi Bar
01.2017 - 02.2020

Server

Big Bowl
03.2015 - 01.2017

GED -

City Colleges of Chicago

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Jessica Pernell