Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Perpignani

New Haven,MI

Summary

A strong, dependable, and outgoing individual with years of experience in customer service. Committed to working independently or as a team to maintain the highest level of service and satisfaction within any job. Eager to learn and excited to expand my skills.

Overview

5
5
years of professional experience

Work History

Lifeguard (Summer Job)

Casabella
04.2021 - Current
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Server

Twin Peaks Restaurants
04.2023 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Walmart
10.2022 - 08.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Leader

Hungry Howies Pizza & Subs
04.2019 - 10.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

High School Diploma -

New Haven High School
New Haven, MI

Psychology

Oakland University
Rochester, MI
04.2026

Skills

  • Cash Handling
  • Customer Service
  • POS Systems
  • Emergency Response
  • First Aid
  • Public Safety
  • Daily Specials Memorization
  • Supply Restocking
  • Guest Engagement

Timeline

Server

Twin Peaks Restaurants
04.2023 - 01.2024

Cashier

Walmart
10.2022 - 08.2023

Lifeguard (Summer Job)

Casabella
04.2021 - Current

Shift Leader

Hungry Howies Pizza & Subs
04.2019 - 10.2022

High School Diploma -

New Haven High School

Psychology

Oakland University

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Jessica Perpignani