Jessica Perry
Saint Petersburg,FL
Summary
Proactive and results-oriented professional with 8+ years of experience in Hospital Revenue Cycle Operations. Excellent track record for building and maintaining relationships with clients, colleagues, and staff. Accustomed to deadline-driven environments with multiple concurrent goals. Highly organized with meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Collections Senior Analyst - Joint Operating Committee Coordinator
Parallon (ICS), Inc.
05.2023 - Current
- Responsible for continued successful utilization of the Joint Operations Committee Escalation Process for 57 client hospitals across 23 states, an initiative that includes participation of client hospitals’ executive leadership, Parallon’s executive and operations’ leadership, and insurance payers’ leadership in order to resolve disputes and concerns between hospitals and insurance payers.
- Host calls with payers, serving as a liaison between Shared Service Center, Facilities, Clients, and Payers.
- Prepare agendas for meetings and keep meeting minutes and QA materials submitted by each department.
- Assist various departments with trending inventory to identify opportunities.
- Create and edit scripts in Business Objects when requested.
- Resolve claim processing delays from various payer products including HMO, PPO, Managed Medicaid, and Managed Medicare.
- Utilized contracts, manuals, policies, state and federal legislation, and
other industry standards to hold responsible parties accountable for
deliverables and deadlines. - Facilitated the recovery of payment on $10M+ at risk per year through
the JOC Escalation Process. - Assisted IT and Application Development in the creation of a tool for the Joint Operations Committee.
Collections Senior Analyst
Parallon (HCA), Inc.
08.2019 - 05.2023
- Coordinated with internal departments and insurance payer
representatives to identify and resolve obstacles, to ensure timely and
appropriate payments. - Resolve claim processing delays from various payer products including HMO, PPO, Managed Medicaid, and Managed Medicare.
- Utilized contracts, manuals, policies, state and federal legislation, and
other industry standards to hold responsible parties accountable for
deliverables and deadlines. - Articulate any payment delays to representatives from healthcare companies.
- Escalate payer lack of response and/or lack of payment within payer organization as appropriate.
- Overcome objections that prevent payment of the claim and gain commitment for payment through concise and effective argument.
- Identify problem accounts/processes/trends and escalate as appropriate.
- Utilize effective documentation to support a strong historical record of actions taken on the account.
- Create and edit scripts in Business Objects when requested.
- Assisted with members shadowing the department (Managers in training, Hospital Leadership, etc.).
Collections Team Lead
Parallon (HCA), Inc.
01.2017 - 08.2019
- Assisted IT, Application Development, and Collections Director in the development and implementation of AR Denial Tool.
- Maintain established departmental policies and procedures, objectives, patient, and customer service policies.
- Handle difficult patient and third-party follow-up problems.
- Review and take action on high-dollar accounts as directed.
- Perform quality reviews as required by Parallon/SSC policy.
- Completed bi-weekly review of Kronos for a team of 15+ employees.
- Assisted team members with questions, concerns, and complaints from insurance companies, patients, and other personnel.
- Established working relationships with individuals at insurance companies.
- Assisted Manager with developing team goals and action plans.
- Assisted with training of new team members as well as any members shadowing the department (Managers in training, Hospital Leadership, etc.).
Collections Specialist
Parallon (HCA), Inc.
09.2015 - 01.2017
- Monitored insurance claims by running appropriate reports and made 50+ calls per day to insurance companies to resolve unpaid claims.
- Identified coding or billing problems with EOBs and work to correct errors in a timely manner
- Identified problem accounts and escalate as appropriate
- Updated the patient account records to identify actions taken on account
- Worked with patients and guarantors to secure payment on outstanding account balances.
- Assisted with training new team members.
Education
Master of Business Administration in Health Care Management - Business Administration And Management
California Coast University
Santa Ana, CA (online)01.2021
Bachelor of Science Health Sciences -
University of South Florida St. Petersburg
St. Petersburg, FL01.2016
Skills
- Project Management
- Data and Financial Analytics
- Client Relations
- Process Development and
Optimization
- Group Collaboration
- Problem Resolution
- Creation and Maintenance of
Procedural Documentation
Interpretation and
Application of Contracts,
Manuals, Policies, and
Legislation - Verbal, Written, and
Interpersonal Communication
Accomplishments
- 2018 Public Speaking Seminar Series
- LEAD Program
- Model-Netics
- Member of the Junior League of Saint Petersburg
References
Professional and personal references available upon request
Timeline
Collections Senior Analyst - Joint Operating Committee Coordinator
Parallon (ICS), Inc.
05.2023 - Current
Collections Senior Analyst
Parallon (HCA), Inc.
08.2019 - 05.2023
Collections Team Lead
Parallon (HCA), Inc.
01.2017 - 08.2019
Collections Specialist
Parallon (HCA), Inc.
09.2015 - 01.2017
Master of Business Administration in Health Care Management - Business Administration And Management
California Coast University
Bachelor of Science Health Sciences -
University of South Florida St. Petersburg