Jessica Petersen
Nevada
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Assay Lab Technician
GRC Nevada
Luning, NV
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Insurance Agent
Isom Insurance
Hawthorne, NV
10.2024 - 03.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Bartender
Dotty's Casino
Hawthorne, NV
12.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server Shift Leader
Joes Tavern
Hawthorne, NV
03.2021 - 05.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
Cocktail Waitress
Riverwind Casino
Norman, OK
04.2018 - 04.2020
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
Freddys Frozen Custard And Steakburger
Mustang, OK
05.2016 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front of House Manager
Buffalo Wild Wings
Moore, OK
04.2015 - 02.2016
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Property & Casualty License -
Kaplin Financial
High School Diploma -
Douglas High School
Minden, NV06-2006
Skills
- Professionalism and ethics
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Education
Minden, NV
Contact
Nevada 89415
Timeline
Assay Lab Technician
GRC Nevada
03.2025 - Current
Insurance Agent
Isom Insurance
10.2024 - 03.2025
Bartender
Dotty's Casino
12.2023 - 09.2024
Server Shift Leader
Joes Tavern
03.2021 - 05.2021
Cocktail Waitress
Riverwind Casino
04.2018 - 04.2020
Manager
Freddys Frozen Custard And Steakburger
05.2016 - 04.2018
Front of House Manager
Buffalo Wild Wings
04.2015 - 02.2016
High School Diploma -
Douglas High School
Property & Casualty License -
Kaplin Financial