Jessica Peterson
Naples,FL
Summary
Results-driven Senior Guardianship Auditor with expertise in policy development, internal auditing, and strategic planning. Proven ability to enhance operational efficiency and ensure compliance through effective risk assessments and audit procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Guardianship Auditor
Collier County Clerk of the Circuit Court
Naples, FL
10.2025 - Current
- Leads the Guardianship Section within the Office of the Inspector General's Public Integrity Unit.
- Conducted audits of financial records to ensure compliance with regulations.
- Reviewed internal controls to identify risks and potential fraud.
- Evaluated internal control systems and accounting records for accuracy.
- Performed risk assessments to detect potential fraud or non-compliance.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
- Researched and implemented a new policy and procedure for the Guardianship section to improve audit results.
- Implemented an internship program within the Office of Inspector General.
- Supported the construction of a brand-new guardianship case management system with a sole guardianship judge.
Inspector II, Office of Inspector General
Collier County Clerk of the Circuit Court
Naples, FL
05.2024 - 10.2025
- Implemented corrective actions for non-compliance issues identified during audits.
- Assisted in training new inspectors on audit standards to enhance overall effectiveness.
- Documented inspection results accurately, adhering to established guidelines.
- Analyzed inspection data to ensure accuracy and consistency throughout processes.
- Coordinated with local and state law enforcement for effective guardianship investigations.
- Facilitated collaboration between internal teams and external government agencies.
Inspector 1, Office of Inspector General
Collier County Clerk of the Circuit Court
Naples, FL
01.2023 - 05.2024
- Collaborated with the guardianship audit team to address quality issues effectively.
- Participated in statewide Guardianship Best Practice workgroup to enhance service delivery.
- Completed National Guardianship Investigator Training for professional development.
- Developed and implemented comprehensive audit procedures and competency requirements.
Field Support Consultant
Department Of Children and Families, State of Florida
Fort Myers, FL
04.2022 - 01.2023
- Trained personnel for 20th Judicial Circuit, enhancing operations from hiring to recertification.
- Developed training materials for new investigators and staff to ensure compliance with Florida Child Welfare protocols.
- Presented at training conferences on updated operating procedures to enhance understanding.
- Provided field support in Lee and Collier Counties, mentoring staff to boost productivity.
- Partnered with cross-functional teams to align training initiatives with operational procedures.
- Conducted assessments to determine client needs and recommend suitable resources.
Child Protective Investigator / Acting Supervisor
Department Of Children and Families, State of Florida
Fort Myers, Florida
12.2016 - 04.2022
- Collaborated with law enforcement, hospitals, and government agencies for effective community engagement.
- Demonstrated problem-solving skills and adaptability in field case management.
- Attended court hearings, provided sworn testimony, conducted home visits, and performed drug screens.
- Communicated effectively with diverse populations and cross-functional groups.
- Applied complex methodologies to assess and address case dynamics.
- Established trust-based relationships through timely delivery of commitments.
- Managed up to 60 cases focused on child safety and well-being.
- Facilitated critical case discussions with cross-functional organizations to articulate challenges.
- Maintained accurate case records in agency databases, ensuring timely updates and accessibility.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
State Sales Coordinator
Unfiltered Unfined Wines
Fort Myers, Florida
05.2016 - 11.2016
- Coordinated wine orders and inventory management for a diverse portfolio of products.
- Facilitated communication between sales team and suppliers to ensure timely deliveries.
- Managed customer inquiries and provided product information to enhance service quality.
- Organized promotional events to increase brand awareness and customer engagement.
- Assisted in preparing sales reports to track performance and forecast trends effectively.
Customer Service Representative/Service Supervisor
David's Bridal
Fort Myers, FL
01.2007 - 05.2016
- Directed store operations, overseeing sourcing, hiring, scheduling, training, payroll, and inventory management for a $2.4M revenue store with 30 employees.
- Resolved customer service and sales issues to enhance operational effectiveness.
- Conducted store audits and managed product pricing and stock control processes.
- Surpassed annual sales metrics by tracking and refining sales goals.
Education
Master Of Science (MS) - Public Administration
Florida Gulf Coast University
Fort Myers, FL08-2025
Bachelor Of Science (BS) - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL12-2014
Skills
- Policy and procedure development
- Project management
- Internal and financial auditing
- Strategic planning
- Cross-functional collaboration
- Priority management
- Department organization
Certification
Graduated from the Associate Leadership Collier Program from the Greater Naples Chamber of Commerce, 2025
Accomplishments
Recognized by the Florida Clerk of Court and Comptrollers for participating in the Guardianship Best Practice workgroup, 2025
Affiliations
Volunteer, Big Brother Big Sister, 2024-2025
Timeline
Senior Guardianship Auditor
Collier County Clerk of the Circuit Court
10.2025 - Current
Inspector II, Office of Inspector General
Collier County Clerk of the Circuit Court
05.2024 - 10.2025
Inspector 1, Office of Inspector General
Collier County Clerk of the Circuit Court
01.2023 - 05.2024
Field Support Consultant
Department Of Children and Families, State of Florida
04.2022 - 01.2023
Child Protective Investigator / Acting Supervisor
Department Of Children and Families, State of Florida
12.2016 - 04.2022
State Sales Coordinator
Unfiltered Unfined Wines
05.2016 - 11.2016
Customer Service Representative/Service Supervisor
David's Bridal
01.2007 - 05.2016
Master Of Science (MS) - Public Administration
Florida Gulf Coast University
Bachelor Of Science (BS) - Criminal Justice
Florida Gulf Coast University