Jessica Peterson
Green Bay
Summary
Dynamic professional with extensive experience in government work, excelling in tax law compliance and delinquent tax collection. Proven leadership in team development and strategic planning, driving significant improvements in taxpayer education and financial counseling. Adept at conflict resolution and data analysis, ensuring high standards of regulatory compliance and customer satisfaction. Results-driven with specialized skills in tax compliance, financial analysis, and regulatory adherence. Known for productivity and efficiency in task completion, ensuring accuracy and timeliness in all responsibilities. Excel in communication, negotiation, and problem-solving, leveraging these soft skills to enhance departmental performance. Results-driven professional with expertise in leadership development and tax law compliance. Proven ability to educate taxpayers and resolve complex financial issues, ensuring adherence to regulations and fostering positive community relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Revenue agent
WI Department of Revenue
Green Bay
01.2026 - Current
- Processed returns accurately to ensure compliance with tax regulations.
- Provided customer service support to address inquiries and resolve issues efficiently.
- Executed data entry tasks to maintain accurate records of adjustments and transactions.
- Conducted compliance work to adhere to legal standards in income adjustments.
Revenue Officer
IRS
Green Bay
12.2021 - 09.2025
- Educated taxpayers on tax filing and payment obligations, providing assistance with financial issues.
Collected delinquent taxes and returns through observational visits and public service initiatives.
Conducted investigations into criminal violations of federal tax statutes and civil penalties.
Maintained comprehensive knowledge of Internal Revenue Code, statutes, and IRM/IRC for effective problem resolution.
Fitness Coordinator
Green Bay Kroc Center
03.2021 - 12.2021
- Responsible for the direction of all group fitness classes, land & aquatics
- Oversee 16-20 employees
- Oversee strategic planning for group fitness
- Sales, marketing, and revenue generation.
- Group Exercise instructor
- All onboarding, recruiting, and education of Group fitness instructors.
Rural Carrier Assistant
USPS
New Franken
12.2020 - 12.2021
- Responsible for the safe and efficient delivery and collection of the U.S. Mail, working part time when regular carriers have scheduled days off or take vacation days. Selling of stamps, supplies, and money orders
Project Field Manager
US Dept of Commerce/Agriculture
Green Bay
01.2020 - 11.2020
- Directly manage/lead 20 Supervisors, 40 office clerks, 100 field staff. Approve payroll, enter data in CHRIS for employees.
- Provide group and individual training; monitor daily assignments; and advise and guide subordinate staff.
- Assure specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observations. Tableau and analytic reporting used for large scale data, EDI & Data Mapping
- Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints
Retail Sales Manager & Recruiter
Charter/Spectrum
Appleton
12.2018 - 01.2020
- Provide full cycle recruiting, performance management and talent acquisition, utilizing SAP enterprise software, Fieldglass cloud-base vendor management system, Ariba procurement software, and global applicant tracking systems.
- Supervise and manage employees, develop team building exercises, and complete employee observations to develop, coach and assist in individual performance; record and manage daily productivity goals.
- Create sales goals and oversee sales teams within retail partner locations, develop Statements of Work (SOW), coach new and existing staff to consistently exceed performance metrics, and facilitate plans to reward employee efforts.
- Develop sales strategies, share best practices, hold team members accountable, and provide constructive feedback while maintaining professionalism and effectively handle any customer complaints or escalations.
Business Development Manager
Verizon Wireless
Appleton
01.2005 - 05.2018
- Promoted and successfully grew new customer base, as well as maintained existing accounts, while driving sales and seeking out additional medium-to-large business sales opportunities.
- Negotiated contracts and Requests for Proposals (RFP's), providing product knowledge and technology solutions, and gaining recognition for going above and beyond what was required, meeting objectives with integrity.
- Provided strategic direction for customers, resolving any escalated complaints in a timely and empathetic manner while ensuring that customers were treated with the highest levels of courtesy and professionalism.
Education
MBA - Business
Rasmussen University
St. Cloud, FLSkills
- Leadership development
- Tax law compliance
- Delinquent tax collection
- Financial counseling
- Member retention strategies
- Vision creation and cultural development
- Strategic planning
- Problem resolution
- Investigative techniques
- Customer relationship management
- Contract negotiation
- Performance management
- Team leadership
- Data analysis
- Effective communication
- Conflict resolution
- Employee training
- Auditing techniques
- Tax law
- Tax compliance
- Account monitoring
- Background checks proficiency
- Tax form proficiency
- Debt settlement management
- Payment plan processing
- Microsoft office proficiency
- Multitasking Abilities
- Analytical reasoning
- Regulatory compliance
- QuickBooks proficiency
- Taxpayer investigation
- Compliance review
- Revenue collection
- Project management
- Problem solving
- Time management
- Decision making
- Cross-functional collaboration
- Staff training
- Business generation
- Budget creation
- Recruiting and hiring
- Coaching and mentoring
- Budget administration
- Financial administration
- Process improvement
- Data collection
- Staff management
- Financial management
- Performance evaluations
- Client relationship management
- Business planning
- Business development
- Employee scheduling
- Staffing level maintenance
- Financial oversight
- CRM software
- Customer relations
- Issue resolution
- Analytical thinking
- Lead generation
- Business administration
- Employee management
Certification
- CPR/AED- Adult & Pediatric
- Accounting certificate
Timeline
Revenue agent
WI Department of Revenue
01.2026 - Current
Revenue Officer
IRS
12.2021 - 09.2025
Fitness Coordinator
Green Bay Kroc Center
03.2021 - 12.2021
Rural Carrier Assistant
USPS
12.2020 - 12.2021
Project Field Manager
US Dept of Commerce/Agriculture
01.2020 - 11.2020
Retail Sales Manager & Recruiter
Charter/Spectrum
12.2018 - 01.2020
Business Development Manager
Verizon Wireless
01.2005 - 05.2018
MBA - Business
Rasmussen University