Jessica Pettit
Willoughby Hills,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Child Care Director
Little Scholars Early Learning Center
Mentor, OH
06.2022 - Current
- Developed and implemented policies and procedures for the child care facility.
- Provided guidance and support to staff, parents, and children in a professional manner.
- Monitored quality assurance standards for safety and cleanliness in the facility.
- Ensured compliance with state regulations regarding health, safety, nutrition and other child care related issues.
- Maintained records of attendance, progress reports on each child's development.
- Performed administrative tasks such as maintaining financial documents or updating employee files.
- Managed daily paperwork associated with enrollments, payments, absences and other aspects of childcare services.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Coordinated activities to enhance physical, mental, emotional development of children.
Child Care Director
In Home Care Services
Mentor, OH
01.2020 - 12.2021
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Responded quickly in emergency situations in a calm manner.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Customer Service Representative
Progressive
Mayfield Heights, OH
01.2018 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
Mentor High School
Mentor, OH05-2008
Skills
- Technical Support
- Quality Assurance
- Report Preparation
- Data Gathering
- Inbound Phone Call Management
- Resolving Issues
- Technical Troubleshooting
- Detail-Oriented
- Possesses a keen sense of urgency
- Stress Tolerance
- Geographical Knowledge
- Works Well Under Pressure
Timeline
Child Care Director
Little Scholars Early Learning Center
06.2022 - Current
Child Care Director
In Home Care Services
01.2020 - 12.2021
Customer Service Representative
Progressive
01.2018 - 01.2021
High School Diploma -
Mentor High School
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