Jessica Pfau

• Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
• Collaborated with physicians and other healthcare professionals to ensure timely coordination of patient care.
• Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and GCP guidelines.
• Improved patient enrollment rates by effectively communicating the benefits and risks associated with participating in 12-245, 06-107 and various non-therapeutic research studies.
• Reduced study deviations by implementing strict quality control measures and providing continuous feedback to clinical teams.

• Working directly with two high volume genitourinary medical oncology teams, running a clinic efficiently to support optimal patient care
• Assisting in urgent matters involving patient care, such as requesting medical records from outside facilities
• Uploading patients scans into LifeImage and gathering reports
• Experience working in Memorial Sloan's urgent care unit, prepping patient documentation/contacting emergency department as necessary
• Assigned social work scheduling project, assisting on-site social work team with coordination with patient care.

• Experience scheduling for thoracic, lymphoma, neurology, and gynecologic medical oncologist teams, having an array of knowledge related to immunotherapy and chemotherapies involved in patient care
• Efficient in checking-in patients for appointments, assuring all paperwork including insurance information was collected and filed appropriately.

• Provided information for clients to access community resources for assistance.

• Assisted supervisor in the formulation of treatment plans through the collaboration of the multidisciplinary teams, including psychiatrists, psychologists, physicians, and nursing staff.

• Advocated for client rights and sought solutions to suit client's best interest.

• Completed resident assessments, using tools such as the BIMM's to evaluate cognitive abilities of individuals.

• Advanced professional knowledge by attending at least three meetings weekly and participating in training courses offered by the facility.

• Attained knowledge of MDS, Care Planning, and Discharged Planning in the facilities Skilled Nursing Unit.

• Planned and conducted community activities such as arts & crafts, music appreciation, active games, and cognitively stimulating activities (word games).

• Kept athletic and games equipment and facilities organized and maintained.

• Transported and escorted program participants to and from activities and on field trips.

• Provided clear instruction to activity and program participants to ensure fun and safety.

• Factored-in abilities, needs and interests of participants in development of events and programs.

• Developed interpersonal connections with residents, family members, as well as staff.

• Worked daily in the facilities Memory Support unit, creating a safe, and enjoyable environment for residents improving upon their quality of life.

• Assisted supervisor with resident move in's regarding needs, concerns, as well as resident interest.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

• Advocated for clients when need to do so would arise.
• Maintained weekly contact with residents, in order to establish rapport.

• Assessed residents needed, under the supervision of Social Worker, submitted information into the PointClick Care system.

• Encouraged socialization and engagement through music therapy and social activities in the facilities memory support unit.

• Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.

• Assisted children with daily homework tasks by uncovering and removing obstacles to success.

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

• Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.

• Assisted staff members during emergency situations while maintaining professionalism and observational skills.

• Instructed participants on safety techniques and specific activity requirements.