Jessica Phan
La Puente,CA
Summary
Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty.
Overview
7
7
years of professional experience
Work History
Stock Lead
Hot Topic Inc.
West Covina, CA
07.2019 - 08.2021
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Bent, lifted, opened, and moved merchandise weighing up to 50 pounds.
- Communicated effectively with members of public in often crowded and noisy environments.
- Examined and inspected stock items for damage and reported findings to supervisors.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Monitored available products and suggested items to reorder.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
Caregiver
Home Instead Senior Care
Monrovia , California
08.2016 - 08.2017
- Monitored clients' progress to report necessary changes.
- Delivered high-quality, geriatric care to private client.
- Developed strong and trusting rapport with each client to facilitate best care possible.
- Helped client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters.
- Worked to improve patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Fostered relationship with client, providing companionship and counseling.
- Engaged client in physical and mental activities to sustain quality of life.
Customer Service Representative
Jcpenney
Arcadia, California
08.2014 - 08.2016
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas.
- Answered customer calls to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Managed quality communication, customer support and product representation for each client.
- Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
High School Diploma -
Century High School
Alhambra, CA2014
Nutrition Sciences
East Los Angeles College
Monterey Park, CASkills
- Dependable and reliable
- Time management skills
- Quality control
- Courteous demeanor
- Adaptive team player
- Customer service
- Problem-solving abilities
Timeline
Stock Lead
Hot Topic Inc.
07.2019 - 08.2021
Caregiver
Home Instead Senior Care
08.2016 - 08.2017
Customer Service Representative
Jcpenney
08.2014 - 08.2016
High School Diploma -
Century High School
Nutrition Sciences
East Los Angeles College
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