Jessica Phelps
Summary
Experienced nurse with a strong background in direct patient care, staff supervision, and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Expertise in medical surgical, behavioral health, and long-term care specialties. Dedicated to providing high-quality care and ensuring patient well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director of Nursing
Heritage Specialty Care
04.2024 - Current
- Collaborated with staff, management, and external groups to coordinate patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
RN Case Manager
Molina Healthcare
02.2023 - 03.2024
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breach.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
Charge RN
Hallmark Care Center
07.2022 - 11.2022
- Managed wound care efficiently coordinating with wound specialists when necessary resulting in faster healing rates.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Implemented infection control measures to minimize the risk of healthcare-associated infections in the long-term care setting.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Participated in interdisciplinary meetings discussing clinical recommendations based on individualized care plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled nursing assessments and interventions for complex medical conditions, enhancing patient outcomes.
- Delegated tasks appropriately to nursing assistants, ensuring efficient delivery of care services while maintaining quality standards.
Charge RN
San Diego Post Acute-Favorite Healthcare Staffing
01.2022 - 05.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated family members and caregivers on patient care instructions.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Performed patient assessments and adjusted care plans accordingly.
- Cared for patients' wounds and changed dressings.
- Used Point Click Care to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Cared for patients in 40-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Charge Registered Nurse
The Medical Resort Willowbrook- Krucial Staffing
08.2021 - 12.2021
- Utilize clinical expertise to remove sutures, administer medications and injections, administer IV therapy, test glucose levels
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed patient assessments and adjusted care plans accordingly.
- Managed various medications and treatments such as peritoneal dialysis, IV push, oral, subcutaneous, IV infusion and and intramuscular injections.
- Used Point Click Care to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Cared for patients in 30-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
State of California Vaccinations
California Department Of Health- Favorite Staffing
04.2021 - 07.2021
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collected and treated patient samples to test for COVID-19 infection.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.
- Coordinated with local public health officials to ensure accurate and timely reporting of vaccination data for tracking purposes.
- Assisted in training new staff on proper techniques and protocols, ensuring a high level of competence and adherence to best practices.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
Medical Surgical Registered Nurse
Medical Center Hospital-Krucial Staffing
12.2020 - 03.2021
- Provide comprehensive instruction on discharge plans to sustain continuity of care upon discharge and drive recovery goals.
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Managed caseload of 5 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Used Cerner to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
Medical Surgical Registered Nurse
CHI St Alexius Medical Center- Eminent Staffing
11.2020 - 12.2020
- Utilize clinical expertise to remove sutures, administer medications and injections, administer IV therapy, test glucose levels
- Provide comprehensive instruction on discharge plans to sustain continuity of care upon discharge and drive recovery goals.
- Provided direct patient care, stabilized patients and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Used Meditech to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
Mental Health Registered Nurse
Abbe Health Services
11.2019 - 11.2020
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Performed frequent ongoing assessments of patients' status to address changes.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Advocated for and strived to protect health, safety and rights of patient.
- Cared for patients in 15 person caseload, supporting fellow nurses in delivering outstanding treatment to patients
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
Registered Nurse
Unity Point Hospital
10.2018 - 12.2019
- Perform initial patient assessments and work with physicians to plan, implement, and evaluate plans of care for patients of all ages; manage average caseload of 10 patients
- Provide comprehensive instruction on discharge plans to sustain continuity of care upon discharge and drive recovery goals.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Used EPIC to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Developed educational materials for patients on topics such as bladder health, prostate cancer prevention, and pelvic floor exercises.
- Managed complex caseloads of patients with various urological disorders, ensuring timely diagnosis and treatment.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Charge Nurse
Willow Gardens Care Center
11.2019 - 11.2020
- Collaborate with medical team on patient status
- Maintain complete and accurate patient records
- Prepare patients and assist with patient examinations and therapies
- Assist with diagnostic tests and interpret results
- Modify treatment plans where indicated
- Advise patients on health maintenance and preventative medicine
- Provide educational, emotional and psychological support to patients and family members
- Maintain safe and clean working environment in compliance with healthcare procedures and regulations
- Adhere to infection-control protocols
- Follow medication administration and storage procedures and regulations
- Monitored nursing care, patient assessment processes and treatment implementations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Documented medications administered, treatments and patient procedures performed in appropriate records according to privacy requirements.
- Cared for patients' wounds and changed dressings.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Managed various medications and treatments such as peritoneal dialysis, IV push, oral, subcutaneous, IV infusion and and intramuscular injections.
- Administered medications to 20 patients and monitored response to medications.
- Cared for patients in 20-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Used Point Click Care to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Charge RN
Harmony Cedar Rapids
04.2023 - Current
- Facilitated communication between patients, families, and healthcare providers to ensure seamless coordination of care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Delegated tasks effectively to nursing assistants while supervising their performance in adherence to established protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Education
Associate Degree - Nursing
Purdue University Global
Cedar Rapids, IA09.2018
Skills
- Compassionate and patient
- Clinical leadership
- Training and development
- Multidisciplinary team collaboration
- Shift scheduling
- Clinical system monitoring
- Programs development
- Nursing staff supervision
- Risk management
- Discharge and transfer procedures
- Chronic disease management
- Organizational goal development
Certification
BLS
ACLS
NIHSS
Trauma Informed Care Training
Timeline
Assistant Director of Nursing
Heritage Specialty Care
04.2024 - Current
Charge RN
Harmony Cedar Rapids
04.2023 - Current
RN Case Manager
Molina Healthcare
02.2023 - 03.2024
Charge RN
Hallmark Care Center
07.2022 - 11.2022
Charge RN
San Diego Post Acute-Favorite Healthcare Staffing
01.2022 - 05.2022
Charge Registered Nurse
The Medical Resort Willowbrook- Krucial Staffing
08.2021 - 12.2021
State of California Vaccinations
California Department Of Health- Favorite Staffing
04.2021 - 07.2021
Medical Surgical Registered Nurse
Medical Center Hospital-Krucial Staffing
12.2020 - 03.2021
Medical Surgical Registered Nurse
CHI St Alexius Medical Center- Eminent Staffing
11.2020 - 12.2020
Charge Nurse
Willow Gardens Care Center
11.2019 - 11.2020
Mental Health Registered Nurse
Abbe Health Services
11.2019 - 11.2020
Registered Nurse
Unity Point Hospital
10.2018 - 12.2019
Associate Degree - Nursing
Purdue University Global
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