Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Jessica Phillips

Chambersburg,US

Summary

Accomplished management professional with extensive experience in team building, process optimization, and cost-effective strategy implementation. Expertise in strategic planning and staff development has resulted in enhanced operational efficiency and significant cost reductions. A consistent record of driving business performance through impactful leadership and innovative solutions.

Overview

13
13
years of professional experience

Work History

General Manager

Arooga's Grille House and Sports Bar
Shippenburg, PA
07.2024 - Current
  • Managed all aspects of daily business operations including payroll, purchasing, budgeting, staffing, scheduling, inventory control, labor cost, customer service and sales.
  • Administered employee discipline through verbal and written warnings.
  • Conducted all bar and kitchen inventory and ordering. Drove food cost down to 28% from 32% in my first two months.
  • Provided training to subordinate managers and staff.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Planned and attended events in the community including Chamber of Commerce events.
  • Created food specials and drink specials to drive sales and reduce shrink.
  • Recruited, interviewed and hired qualified staff for open positions, including management team.
  • Developed marketing strategies designed to increase in store sales, to go sales, and catering sales.
  • Conducted pricing and market research to implement new catering menu options that were adopted corporatewide.
  • Acted as a property manager for the business' hotel rooms and leased apartments.

Vice President and Event Manager

Nonprofit 501(c)(3)
St. Thomas, PA
08.2021 - 07.2024
  • Conduct research for grant opportunities and manage writing grants
  • Worked with local officials and wrote grants to secure funds for a ~$275,000 expansion project
  • Plan and manage all events and major fundraisers for the organization
  • Manage all social media and digital marketing for the organization
  • Establish and maintain working relationships with businesses and donors
  • Manage the financial affairs of the organization, including budgeting, financial planning, and financial reporting (example: monthly bank statements and investments)
  • Provide strategic advice to the Board on fiscal management, investments, and fundraising initiatives
  • Participate in Board meetings and prepare presentations for Board meetings outlining key financial metrics and results
  • Maintain accurate records of all financial transactions, including cash receipts, disbursements, and transfers
  • Review and control costs to optimize budget planning and results
  • Analyze financial details of past, present, and expected operations to identify development opportunities and areas where improvement was needed

Food Truck and Catering Owner/Operator

The Fuzzy Pink Umbrella Co.
Chambersburg, PA
08.2019 - 08.2021
  • Managed all aspects of the business and daily operations including menu planning, food preparation, customer service, inventory management, scheduling, deliveries, set up, and marketing
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
  • Managed budgets effectively by accurately forecasting expenses and revenues
  • Built and maintained strong relationships at all levels of the business operation
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
  • Created innovative marketing plans to drive business growth
  • Analyzed financial data to ensure optimal profitability for the company
  • Defined strategic plans and kept business on track to meet objectives
  • Drafted a business plan that outlined company goals and objectives
  • Maximized revenue and long-term net worth by producing results and performance

Manager

Ruby Tuesday
Chambersburg, PA
03.2012 - 05.2016
  • Managed a team of 25 employees, providing direction and guidance to ensure high standards of service
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Monitored guest satisfaction through direct interaction with customers during their dining experience
  • Coached staff on proper etiquette when interacting with guests in order to provide exceptional hospitality experiences
  • Handled customer inquiries, complaints and feedback in a timely manner
  • Tracked inventory and ordered supplies to prevent stock-outs
  • Collaborated with kitchen staff to ensure quality and efficiency of food production
  • Resolved customer complaints quickly and professionally while ensuring customer loyalty was maintained
  • Demonstrated strong leadership abilities by leading weekly meetings with staff to discuss goals, objectives and performance reviews

Education

Bachelor of Arts (B.A.) - Political Science

Shippensburg University
Shippensburg, PA, US

Skills

  • Leadership
  • P & L Management
  • Managing Labor Cost
  • Managing Food/Pour Cost
  • Weekly Purchasing
  • Inventory
  • Weekly Payroll
  • Marketing & Advertising
  • Event Management
  • Employee Scheduling
  • Menu Development
  • Supplier and Vendor Relations
  • Talent Recruiting & Retention
  • Guest Relations & Communications
  • Social Media Management
  • Team Building and Training
  • Training Management and Staff
  • Facilities and Repairs Management
  • Customer Service
  • Cost containment/Control
  • Conflict Resolution
  • Food Safety
  • Catering

Professional References

Scott Bushway 

571-226-2838

Note: Scott was my management coworker at Arooga's Grille House and Sports Bar

Mike Frock

717-855-7699

Note: Mike was my district manager at Arooga's Grille House and Sports Bar 

Breanne Karr

910-787-7055

Note: Breanne was my manager at Ruby Tuesday

Timeline

General Manager

Arooga's Grille House and Sports Bar
07.2024 - Current

Vice President and Event Manager

Nonprofit 501(c)(3)
08.2021 - 07.2024

Food Truck and Catering Owner/Operator

The Fuzzy Pink Umbrella Co.
08.2019 - 08.2021

Manager

Ruby Tuesday
03.2012 - 05.2016

Bachelor of Arts (B.A.) - Political Science

Shippensburg University

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Jessica Phillips