Microsoft
Jessica Phillips
Medical Coding And Billing Specialist / Administrative Assistant
Palmdale,CA
Summary
o Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding and Billing position. Ready to help team achieve company goals. Strong communicator with excellent organizational and time management skills. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Reliable with experience in administrative roles and managing office operations. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Instructional Assitant
Palmdale School District
Palmdale, Califoria
01.2023 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Supervised students on field trips for safety and proper behavior in public settings.
- Maintained safety and security by overseeing students in recess environments.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Completed daily reports on attendance and disciplinary performance.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported planning and preparation for culturally-diverse class sessions.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Customer Service Specialist
LOWE’S HOME CENTERS, LLC
04.2021 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Organized resources, records and personnel to accomplish aggressive targets.
- Updated database of contacts and resources for company-wide distribution.
- Developed and maintained filing systems to facilitate easy access to information.
- Developed and implemented strategies to streamline office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
Shift Supervisor
STARBUCKS COFFEE CO
10.2012 - 03.2021
- Process Clerical Data for Customer Score Card
- Keeping Track of Trending Customer Behaviors and Adjusting to the
- Business
- Cash Management
- Key Holder
- Inventory Management
- Customer Service
- Communication with Higher-Up management
- Projection Management for Sales and Customer interaction scores
- Peer Resource for Information regarding company policies and measures
- Event Planning
- Leading and Guiding the Team
- Scheduling Management
- Ability to Come up with Solutions Quickly and Effectively Implement Plans into Placement
- Event Coordination
- Received multiple rewards and achievements from peers and customers.
Education
Medical Administrative Assistant Certification 2019 – 2021 Medical Office Clerk - Office Technology - Medical
SANTA MONICA COLLEGE
Santa Monica, CA 08.2019 - 05.2022
High School Diploma - Computer Science
QUARTZ HILL HIGH SCHOOL
Lancaster, CA 08.2005 - 05.2009
Medical Coding And Billing ASCertificate In: Office Clerk Administrative Assistant - Office Technology - Medical
Santa Monica College
Santa Monica, CA 08.2019 - Current
Medical Office Clerk / File Management - Office Technology - Medical
Santa Monica College
Santa Monica, Ca 08.2019 - Current
Medical Records Management - Office Technology - Medical
Santa Monica College
Santa Monica, CA 08.2019 - Current
Skills
WPM 90 / 90% AccuracyAdvanced Proficiency Badges in Microsoft Office Suite: Word, ExcelOutlook, Access, QuickBooks, PowerPoint
Preparing Documents using templates, letterheads, spelling
Preparing spreadsheets, calculations, formulas, and
Templates for spreadsheet applications and functionsOral & Written CommunicationMicrosoft Office SuiteFlexibility / Learning CapabilityCustomer Service / CommunicationDocument control
Schedule and calendar management
Administrative tasks
Relationship building
Product and service knowledge
Administrative support
Filing and data archiving
Sorting and labeling
Accounting familiarity
Spreadsheet management
Multi-line phone proficiency
Accomplishments
- ADMINISTRATIVE ASSISTANT / OFFICE CLERK
- Clerical and Administrative Assistant Qualifications:
- Clerical and Administrative Assistant Certifications
Software
Excel
Outlook
Quickbooks
PowerPoint
MediSoft
Timeline
Instructional Assitant
Palmdale School District
01.2023 - Current
Customer Service Specialist
LOWE’S HOME CENTERS, LLC
04.2021 - Current
Medical Administrative Assistant Certification 2019 – 2021 Medical Office Clerk - Office Technology - Medical
SANTA MONICA COLLEGE
08.2019 - 05.2022
Medical Coding And Billing ASCertificate In: Office Clerk Administrative Assistant - Office Technology - Medical
Santa Monica College
08.2019 - Current
Medical Office Clerk / File Management - Office Technology - Medical
Santa Monica College
08.2019 - Current
Medical Records Management - Office Technology - Medical
Santa Monica College
08.2019 - Current
Shift Supervisor
STARBUCKS COFFEE CO
10.2012 - 03.2021
High School Diploma - Computer Science
QUARTZ HILL HIGH SCHOOL
08.2005 - 05.2009